Client Support Officer

2 weeks ago

Sydney, New South Wales, Australia Ashdown Consulting Full time

$38.8 P/H Incl. Super
- 12-Month Contract
- Eastern Creek/Paramatta

**Client Support Officer | 12 Month Contract | $38.8 P/H Incl. Super**
- $35 per hour + super
- 12-month contract
- Eastern Creek/Parramatta

**About the company**

Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers. The firm sells Refrigerators, Washing Machines, Vacuum cleaners, Television and Air conditioning units.

The office is based in Eastern Creek, however will be moving to Parramatta in August.

**About the role**

As a Client Support Officer, you will work with our client's customers on enquiries and solutions for incidents that the customers may have. You will be the voice of the company when helping with customers. Responsibilities will include:

- Handling escalated customer complaints and inquiries from various channels.
- Providing and coordinating solution services to customers.
- Following the warranties and returns policy to provide good customer outcomes.
- Carry out administrative duties such as data entry and follow up calls.
- Maintain and update customer records in the system, including notes about interactions
- High level of decision making in resolving customer complaints efficiently with mínimal customer effort and in a timely manner.

**About you**
- 3+ years' experience in a customer service, call center or admin role
- A confident, calm and respectful negotiator who is able to work as part of a team as well as

operate with little supervision
- Great Negotiation and Customer Service Skills required
- Experience with White goods or appliances preferred

**What's in it for you?**
- Opportunity to work for a global brand
- Competitive pay rate

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