Guest Service Agent

4 days ago

Gold Coast, Queensland, Australia Ihg Part time

**About us**
Centred on the coastline of one of Australia's favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. At Crowne Plaza Hotels & Resorts you're more than a job title. We are looking for confident, ambitious people who go above and beyond to be the best every day.

Crowne Plaza Surfers Paradise has a little touch of something for everyone to enjoy. The hotel makes it easy to transition between business and the playful beach lifestyle with a host of in-house services and carefree leisure amenities on demand including tennis, a lagoon style pool or the fitness centre. The hotel's 269 resort-style rooms and suites offer a range of stylish options furnished in rich contemporary décor with spacious balconies and lavish ensuite bathrooms.

Meeting the demands of the modern traveller, we are excited for you to be on this upward journey with us as we elevate our excellence as the most-loved premium hotel on the Gold Coast.

**Your day to day**
At the start of the day, or end of one, is there anything more welcoming than a smiling face? As a Guest Service Agent, you'll be a helpful host, a local expert, and a proud brand ambassador. Whether you're welcoming our guests to the Hotel at check-in, assisting them with their parking or delivering their luggage, you'll be devoted to creating great memories throughout their Hotel experience.

As a Front Office Team Member you will be trained and engaged in front office services. This opens up a world of possibilities as you develop your mastery across the Hotel including but not limited to reception, concierge services and making reservations.

You will be on a rotating roster to ensure you continue to build your knowledge & skills in all areas and meet the needs of our guests and business.

We're all part of one team, so pulling together to support all departments (including housekeeping, maintenance and other functional areas when needed) is a natural part of this role.

**What we need from you**
Charisma, warmth and natural charm, you know what it takes to connect with guests and exceed their expectations. With previous experience in Front Office, you genuinely enjoy making people feel special by delivering excellent and engaging service that can only come from the heart.
- A positive attitude and aspirations to grow
- Previous experience in a similar role
- Strong attention to detail and problem-solving skills
- Flexibility to work a rotating roster. Weekends, public holidays and nights are all part of the job
- Experience with Opera property management system will be highly regarded

You must meet the legal requirements to work in Australia.

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA32614

  • Guest Service Agent

    4 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information**Guest Service Agent**Job Number**25132872**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia.Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia Imperial Hotel Gold Coast Australia Full time

    Join to apply for the Guest Service Agent role at Imperial Hotel Gold Coast Australia. Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants,...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $40,000 - $60,000 per year

    Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold...

  • Guest Service Agent

    6 days ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Job Number** 24103546**Job Category** Rooms & Guest Services Operations**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP**Schedule** Part-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25118026**Job Category**Rooms & Guest Services Operations**Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**Guest Service Agent****About the Company****Marriott International**...

  • Guest Service Agent

    3 days ago

    Gold Coast, Queensland, Australia Oscars Group Full time

    **About Us**:Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded in 1986. Owned and operated by the Gravanis family for over thirty years, the group began with the acquisition of a single pub in Sydney's Inner West.Today, Oscars Group is one of the largest privately owned hospitality groups featuring an ever-expanding...

  • Guest Service Agent

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $27,504 - $40,320

    Hotel RepresentativeWe are seeking an experienced hotel representative to join our team. As a night guest service agent, you will be responsible for ensuring that guests have a positive and memorable experience at our hotel.The ideal candidate will have excellent communication skills and the ability to provide exceptional customer service. You will be...

  • Guest Service Agent

    5 days ago

    Gold Coast, Queensland, Australia Southport Sharks Full time

    **What are the perks....**- Food & Beverage Discounts- Accommodation Discounts- Free Gym Membership- Free Parking**About us...**The Mantra at Sharks Hotel is located alongside Southport Sharks and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.**About the Role...

  • Guest Service Agent

    1 day ago

    Gold Coast, Queensland, Australia Wyndham Destinations Full time

    **Put the World on Vacation**At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world's largest vacation ownership company and part of Travel + Leisure Co., we're shaping the future of the travel...