Customer Service Manager

1 week ago

Nowra, New South Wales, Australia Shoalhaven Ex-Services Group Full time

Join our Leadership Team at The Shoalhaven Ex-Services Group
About the Role
We're on the hunt for dynamic and enthusiastic Duty Managers who can bring a "hands-on" and "can-do" attitude to our team.
In this role, you'll be the team that is the heartbeat of our operations, ensuring everything runs smoothly and our members and guests have an exceptional experience every time they visit.
Competitive Salary:$93,474 base salary+ super + $$$$ in additional benefits
Work-Life Balance: A roster that is designed to get the best performance out of you and rested on your days off.
Exclusive Perks: Gold golf membership for sporting and lifestyle access.
Generous Leave: 5 weeks paid annual leave.
Professional Growth: 10 professional development days annually.
On-the-Job Perks: $6,000 meal allowance annually while on shift.
Supportive Environment: A workplace that values teamwork and collaboration.
Recognition: Rewards and recognition programs to celebrate your achievements.
What You'll Do
Manage Operations: Oversee daily operations including gaming, food and beverage, events, and customer service.
Lead & Motivate: Inspire and guide our team to provide outstanding service.
Ensure Compliance: Uphold all laws, regulations, and venue policies, especially those regarding responsible service of alcohol and gaming.
Customer Care: Handle inquiries, feedback, and complaints professionally and promptly.
Team Development: Manage performance, provide training, and recognize exceptional service.
Maintain Standards: Conduct regular inspections to ensure safety and cleanliness.
Collaborate: Work with management to boost customer satisfaction and revenue.
Create a Safe Environment: Ensure the comfort and safety of both staff and customers.
What We Need from You
Experience: Proven track record in a similar role within hospitality or gaming.
Leadership Skills: Excellent communication and team management abilities.
Knowledge: Strong understanding of relevant legislation and regulations (RSA and RCG certifications required).
Calm Under Pressure: Ability to make sound decisions in a fast-paced environment.
Flexibility: Willingness to work varied shifts, including evenings, weekends, and public holidays.
Who are we?
Welcome to The Shoalhaven Ex-Services Group, the ultimate destination for hospitality and entertainment in the breathtaking Shoalhaven region of New South Wales, Australia.
With venues in Worrigee and Nowra, we are dedicated to caring for our community—every person, every time, in everything we do.
Our offerings include top-notch dining, refreshing beverages, exciting gaming options, unforgettable events, and activities like golf, bowls, and cricket.
Plus, we provide comfortable accommodations and so much more.
We uphold our core values ofRESPECT | OPENNESS | EMPOWERMENT | COLLABORATIONin everything we do.
How to Apply
If you're a customer-focused leader with a passion for hospitality, we want to hear from you
Send us your resume and why you're excited about joining The Shoalhaven Ex-Services Group.
We are committed to creating a diverse and inclusive workplace.
We welcome applications from all qualified individuals.
Role Type
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