Customer Service Champion

1 week ago

Nowra, New South Wales, Australia beBeeExperience Full time $50,000 - $80,000

Exceptional Customer Experience Specialist

At our Royal Australian Navy bases across Australia, we're looking for a skilled and enthusiastic individual to join our team as an Exceptional Customer Experience Specialist.

This exciting opportunity exists to deliver exceptional customer experiences and create a welcoming atmosphere in our cafes.

About The Navy's Anchorage:

Our non-profit organisation operates Canteens on Royal Australian Navy Bases, aiming to provide a dynamic range of welfare and lifestyle benefits and services to Royal Australian Navy members.

About the Role:

As an Exceptional Customer Experience Specialist, you will contribute to our goal by providing excellent customer service and creating amazing coffee experiences. Your key responsibilities include:

  • Consistently creating exceptional customer experiences
  • Making great coffee
  • Managing the safety and hygiene of your work site and the food you are handling
  • Responding to customer queries, requests and concerns
  • Ordering stock and supplies
  • Opening and closing the outlet

This is a casual position with rosters between 14 and 21 hours per week, worked between 6am and 2.00pm Monday to Friday.

About You:

We are looking for someone who can get in and get the job done, enjoys working in a fast-paced, customer-focused environment, and is calm under pressure. To succeed in this role, you will need:

  • A minimum of 1 year's experience in a similar role (preferably working in a high volume cafe, restaurant or fast food outlet)
  • Highly developed face-to-face customer service and communication skills
  • Barista and sandwich hand experience
  • Excellent working knowledge of food handling & hygiene standards
  • Ability to operate POS terminals and handle cash and EFTPOS transactions efficiently and accurately
  • Reliability and ability to work well in a team environment as well as independently and remotely
  • A high standard of grooming and presentation as these are front of house roles
  • Ability to work early mornings
  • Ability to be a quick learner and recognise areas of improvement to the benefit of customers and the business

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