Cloud Solution Architect

OverviewWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.In the Customer Success team, we are looking for people with a passion for delivering customer success.
As a Cloud Solution Architect Azure Data, you will run a team who enable customers to achieve their outcomes, based on their investments in Microsoft technology.
Must have Data & Analytics experience.
Leveraging your technical expertise, you will ensure customers get value from their MS investments.
Microsoft aspires to help our customers architect and deploy first class cloud infrastructure solutions in Azure to be AI Ready by applying scalable best practices in the cloud with Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).
Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.
This role is flexible in that you can work up to 50% from homeMicrosoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.This position requires verification of Australian Citizenship to meet federal government security requirements plus you must hold Baseline Security Clearance conducted through the Australian Government Security Vetting Agency.Role based in Canberra, Melbourne or Sydney ResponsibilitiesKey ResponsibilitiesYou will develop relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates as well as be the Voice of the Customer and share insights and best practices and connect with Engineering teams to remove blockers.You will provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.You will deliver excellence as you own your committed pipeline and ensure delivery in alignment with customer expectationsYou will develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Azure Infrastructure services required to operate AI solutions at scale, inclusive of value proposition and how they get value from their investment in the Microsoft technology.You will run Architectural Design Sessions to build plan for implementing solution –governing design in line with customer business goals and their technical environment as you use CAF Landing Zones to rapidly enable migrations, help build customer resiliency in priority areas including Data Platform, Analytics, and prepare our customers for AI Innovation.You will identify resolutions to issues blocking go-live of customer success projects by leveraging Azure Data and Analytics technical subject matter expertise and lead technical conversations with customers to drive value from their Microsoft investments and deliver all work according to MS best practices and policies.You will demonstrate a Self-Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals as you accelerate customer outcomes and engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.Ideal candidate possesses: Deep industry knowledge and experience in technical leadership.Proven track record of driving customer/partner success.Strong communication and presentation skills.Ability to connect business and technology areas and drive improvements.Experience in developing and expanding relationships with key stakeholders.Ability to anticipate and manage business and technical risks.Benefits:Opportunity to work with a dynamic and innovative team.Engage in high-impact projects and drive customer success.Access to continuous learning and development opportunities.