Gaming Service Executive, Relief Gaming Supervisor

**About Us**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**The Role**

Mounties Group is now seeking an experienced, self - driven and team leading individual as our **Gaming Service Executive, relief Gaming Supervisor and Responsible Gambling Officer **as required, to join our Gaming department at our Flagship site - Mount Pritchard.

The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.

Some of your key duties as **Gaming Service Executive** will include:

- Overseeing the gaming operation in our VIP lounge ensuring that customer service delivery is timely, effective, and efficient and that it exceeds the Top tiers expectations and a positive experience.
- Ability to anticipate and accommodate to customer's needs & exceed customer expectations
- Ensure our Top Tier members receive an exceptional customer experience
- Develops a thorough knowledge and understanding of EGM (Electronic Gaming Machines), MTGM (Multi-Terminal Gaming Machine) and gaming systems and assists operationally as required (e.g., payouts, machine faults etc.)
- Demonstrate thorough knowledge of system related products
- Be in the know with all updated gaming, marketing and Food and Beverage promotions in order to promote them to our customers
- Assist with the administrative requirements of the Gaming Department, complete data entry requirements, and maintain customers data and files with entirety, ensuring confidentiality at all times

Some of your key duties as a **Gaming Supervisor **will include:

- Lead the team to ensure our overall customer service experience is fulfilled
- Ensure the smooth day to day running of the Gaming Floor Operation
- Participate in performance management
- Maintaining and reporting relationships
- Ensure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodies

Some of your key as a **Responsible Gambling Officer** will include:

- Effectively monitor and identify patrons displaying potential signs of problem gambling
- Proactively supporting and facilitating customer service with patrons who exhibit signs of problem gambling
- Providing support to team members and conducting relevant gambling assistance conversations with patrons where necessary
- Provide and facilitate information to patrons about gambling counselling and self-exclusion
- Record and report instances of potential gambling harm
- Lead a culture of proactive gambling harm minimisation

**About You**
- ** **Minimum 2-3 years' experience in a large club/ organisation
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs compliance
- A good practical knowledge of safe WH&S practices
- Exceptional grooming
- Excellent time management & organisational skills
- Excellent Verbal and written skills
- Excellent critical thinking skills
- Strong communication
- Capability of working both independently and in a team
- Comfortable working in an agile environment
- Possess a current NSW Liquor and Gaming RSA/RCG and Advanced RCG competency card
- Possess a current Provide First Aid certification
- Full availability to work across a 7-day week roster

**Our Benefits**
- Paid above Award rates and allowances
- Opportunity to grow and develop your career
- Onsite Parking
- Uniforms provided
- Discounted gym membership
- Discounted meals with our restaurants onsite