Web Content Team Manager

Web Content Team ManagerAbout BrevilleOver the past 90+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe.
Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
A career at Breville is truly a one-of-a-kind experience.
It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.About the roleThe Web Content Team Manager is responsible for managing a team of content leads and content authors who work across Breville, Sage, Beanz, Baratza and Lelit global websites.The role is also responsible for roadmap planning, support ticket and promotional calendar management, fortnightly sprint planning and project management.The Web Content Team Manager manages capacity and supports the team to undergo website testing, maintenance and compliance assurance in line with Breville and Sage brand guidelines and WCAG, as well as administration of Breville's website and e-commerce technology systems (PIM, CMS, DAM, Adobe AEM, AWS S3, i18n, Jira/Confluence).
A key responsibility includes developing, updating and maintaining team SOPs and documentation, including the Content Team Database in Confluence, with a focus on onboarding, new systems and knowledge sharing.The role coordinates with cross functional teams including Go to Market, Master Data, Technology Services, Data Science and Analytics, Customer Care and our global business teams on day-to-day website activities, web support resolution and larger scale website projects.Decision Making Authority:Without Referral to ManagerWeekly capacity planning and documentationChange to time/resource allocationChange to channels of communicationUpload and publish content updates across global websitesPush product updates to downstream systems and troubleshootingSupport ticket allocationCoordinate content requirements for regional roll outsRun team meetings, sprint planning sessions and retrospective ceremoniesAfter Consultation with Manager or Senior StakeholdersChange to systems and processes (i.e. consult with technology teams, business analysts, product owners, project managers)Change to agreed deadlines and deliverables on projects, promotions and product launchesKey ContactsGlobal Web Content Author / Senior Content LeadDaily: Host stand-up and remove blockers, collaborate on deliverables, troubleshoot content/system issuesWeekly: Team discussion on projects, ticket status, deadlines, blockersFortnightly: One-on-ones, sprint planning sessions, retrospectivesGeneral Manager of ECM, Connected Platforms and AIWeekly/Fortnightly: Collaborate on deliverables, resolve blockers, report on capacity, projects, WCAG complianceScheduled: Performance check-ins and reviewsGroup Software Products OfficerWeekly/Fortnightly: Collaboration on project deliverables, rollouts, system updatesAd-hoc: Escalation point for critical blockers, business-critical requirementsGo to Market (marketing, PR, social, analytics, SEO, pricing)Daily: Collaboration for new product launches, content updates, reviewsBi-weekly: Content planning, rollout review, promotional planning, SEO executionMonthly: Homepage content updates across BRG Group brand sitesDigital Technology TeamWeekly/Fortnightly: Coordinate promo codes, manage stakeholder requests/bugs via Service DeskGlobal Business Managers & Global Product TeamAs required: Manage product informationGlobal LegalAs required: Ensure WCAG/legal compliance, approve content relating to customer data collectionCustomer CareOngoing: Correct product information discrepancies, support e-commerce admin and order processesTechnology ServicesOngoing: Collaborate on IT deliverables, downstream system integrations, issue resolutionRegional Operations TeamOngoing: Collaborate on product inventory management and website assortmentKey AccountabilitiesWeb Content Management (efficient, quality-assured)Support team to deploy/manage content across global sitesEnsure product assortment and content are displayed accuratelyManage assets via shared network folders and DAMExecute content rollout per GTM calendar (translations, editing, review)Assist in SEO processes and implementationCollate global marketing calendars for promotionsMaintain daily roadmap visibilityPerformance Measures100% data integrity and accuracy, mobile responsive, accessible UXCorrect assortment/categorisation as per business/GTM guidelinesOrganised and accessible assets in DAM/shared foldersRollouts delivered within go-live datesSEO optimised, improving SERPs rankingPromotions go live on scheduleUpdated roadmap presented weeklyWebsite Testing & Maintenance (rigorous, industry-compliant)Conduct content audits (brand, GDPR, legal compliance)Run WCAG (AA) checks via MonsidoConduct UAT testing/validation via JiraPerformance Measures100% compliance with brand/legal copy0 accessibility issues (WCAG)0 QA issues (broken links/images, typos)Features validated and successfully implementedWebsite & Systems Project Execution (on-target)Create, track, and test Jira stories/bugsExecute campaigns/projects with vendorsPerformance MeasuresSuccessful implementation of features/bug fixesProjects delivered within timeframe with positive ROIWeb Support Ticket Resolution (SLA-compliant)Manage Jira content board, create epics/ticketsAssign and prioritise tickets per SLAFacilitate stakeholder communicationsMonitor for aged/unresolved high-priority ticketsPerformance MeasuresOrganised board with clear deadlines80% tickets resolved within 100 hoursInitial responses within 24 hoursLow % of aged/high-priority unresolved ticketsPeople Management & World-Class EnvironmentUpdate monthly achievements trackerConduct 1:1s for guidance, feedback, developmentFacilitate team meetings for alignment and collaborationOversee SOPs and Confluence documentationCoordinate training sessionsPerformance MeasuresImproved timeliness and accuracy in trackerConfluence reflects measurable improvementTraining adoption rates increase year-over-yearPositive team feedback on communication and supportKey ChallengesFast-paced environment, short planning windows, shifting prioritiesRapidly changing industry and evolving business targetsOngoing digital expansion and system projects requiring continuous learningSeasonal workload variationsManaging two squads and shifting project capacitySelection CriteriaMinimum 3 years' managerial experience (teams of 4+ people)Tertiary qualificationsExperience with Jira/ConfluenceExperience with CMS (editing, upload, review)Experience with ERPs, CRMs, DAMs, PIM/MDMHigh proficiency in Microsoft Excel, Word, PowerPointExperience with e-commerce platformsKnowledge of WCAG and digital content best practicesKey AttributesStrong leadership skillsStrong verbal and written communication skillsLogical, smart approach to workStrong organisational and prioritisation skillsAnalytical with great attention to detailAbility to work under pressure and meet deadlinesCourage to challenge processes and suggest efficienciesOpen-minded, enthusiastic, motivatedWhat we offer you:Flexible work arrangementsCompetitive compensation packageA fun and rewarding team environmentOpportunity to work for an Australian Stock Exchange listed companyEmployee assistance programPaid parental leave policyEmployee discounts of up to 50% on all our electrical productsCorporate health and wellness benefits To ApplyCome and make your mark with this global leader by applying today via the Apply Now button.
Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.Breville Group is proud to be an Equal Opportunity Employer.