Training & Adoption Manager

3 days ago

Brisbane, Queensland, Australia Queensland Health Full time

**The role**:
Provide expert ieMR front-end user support, training and advice as a SME (Subject Matter Expert) to any and all ieMR enabled sites state-wide.

Provide ownership for the DAS ieMR Training Domains and provide state-wide technical support for these domains.

Liaise effectively with key stakeholders to resolve technical and strategic training issues both internal and external to DAS ieMR.

As part of a team, drive adoption of the DAS ieMR training strategies to the Hospital and Health Services (HHS's), to promote workflow compliance.

Are you right for this role?

**To be successful in the role you will demonstrate**:

- Expert level knowledge of the user-facing ieMR solution with capacity to rapidly develop an in-depth technical understanding of the ieMR.
- Hands-on experience with Articulate 360 is highly desirable
- Some hands-on experience with the MadCap Flare platform would be advantageous
- Some knowledge of managing technical infrastructure would be desirable
- High level of experience in training and adoption within a large and complex, geographically diverse, ICT environment.
- High level of interpersonal, negotiation, consultation, oral and written communication skills with a diverse range of stakeholders to achieve tangible improvements in training and adoption service quality.
- Demonstrated success in designing, implementing and embedding multimodal learning collateral.
- Demonstrated ability to use Service Now to manage incoming requests and work within the ITIL framework for Change, Request and Problem management.
- Demonstrated ability to contribute to, and provide detailed meaningful reporting on, key performance indicators.

Reasonable travel as negotiated may be a requirement of this position.
An open 'C' class driver's licence is desirable.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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