Salesforce Administrator

**Job no**: 515461PH

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: Queensland

**Categories**: Information & Technology

**About your opportunity...**

**What you will do...**
- Work with members of the Brisbane Lighthouse team to ensure the best solution is sought and implemented for any existing or future builds
- Ensure design meets user and business needs
- Work on R&D prototyping around larger infrastructure solutions within Salesforce
- To configure and develop the platform in line support requirements, within the existing governance framework
- Support in development and deployment of new business processes and platform features by working with the global project/technical teams
- Be part of a technical rotation into the technical to maintain and develop technical skills in line with Brightness of future (BOF) needs
- Facilitate level 3 change requests to existing functionality such as system integrations with 3rd party tools, custom fields, custom objects, page layouts, record types, user roles/profiles, workflow/processes and flows etc.
- Fulfil and resolve technical support requests within a global case SLAManage global case queues to ensure adequate support coverage and handling of support casesWhere necessary escalate cases to the global project/technical teams.
- Maintain and understanding new & existing global features, processes & automation to better support front end userand maintain 3rd party integrations with tools such as Eloqua, Conga, DocuSign, Clicktools & Demand Tools, Outreach, Zoom Info and PowerBI etc as required
- Develop strong relationships with FCTG corporate users and the global salesforce teams
- Attend and participate in weekly Global Product Enablement calls to ensure global alignment, some of which may be out of hour

**Who you are...**
- Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
- Know how to embrace conflict to achieve a win/win outcome for all parties involved
- Knows how to use available resources to solve problems
- Ability to see outside the square when overcoming problems
- Analyses numerical data and all other sources of information
- Makes rational judgments from the available information and analysis
- Salesforce Administrator, Advanced Administrator, Platform App Builder desirable
- It would be desirable to have experience in 3rd Party tools in the salesforce ecosystem such as Conga, DocuSign, Clicktools, Jitterbit or a Marketing Engine (Eloqua/Marketo/Pardot/Marketing Cloud etc.)
- Takes ownership for success and failures
- Demonstrates a belief in the FCL Philosophies
- Exhibits passion for their business and company

**What's in it for you...**
- Generous remuneration structure and Employee Share Scheme
- Travel and Accommodation discounts, in-house financial and health services, access to internal 24/7 gym and End-of-Trip Facility
- Ongoing training and professional development
- Flexible working environment, with WFH options available
- **Brightness Of Future**: Employees have the right to see a clear pathway to achieving career ambitions, and promotion and transfers from within are our preference
- Global career opportunities in a network of brands and businesses
- Proud **Corporate Social Responsibility** platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

**Who we are...**

At **Flight Centre Travel Group**, our vision is to _open up the world for those who want to see._

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe. **Together, we are a family**.

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people to find their **Brightness of Future**.

We **DREAM BIG** through collaboration and innovation and are supported to make incredible ideas a reality. We deliver quality, innovative solutions that delight our customers.

We reward valuable contributions and efforts to our company, and work collaboratively to achieve our strategic priorities.

**Irreverence. Ownership. Egalitarianism.