Group Claims Team Manager

3 days ago

Sydney, New South Wales, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we're on a journey to lighting the way to a brighter futurea brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let's create a brighter future together, let's make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.As the Group Claims Team Manager, you will be responsible for the performance and leadership of a claims operational team. You'll motivate and develop a team of claims assessors and inspire and empower your team to reach their goals as you coach and mentor them to constantly improve our customers' experience. You will drive a culture that delivers employee satisfaction and organisational success and role model the Zurich values and behaviours.

In addition, you will manage the team KPI's, escalations and complaints, and relationships with key fund stakeholders, providing monthly operational updates, reporting and trend analysis.
- Important to your success - let's grow together- Previous Life Insurance Claims experience, operating in a senior level role.
- Strong leadership and a high level of ability to motivate staff to achieve personal and business objectives.
- Well-developed communication skills with the ability to persuade, influence and build rapport with others and to effectively impart specialist knowledge and build capability in others.
- Complex problem-solving skills to support recommendations and escalations.
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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