Technical Account Manager Ps, Es Anz Tam

Overview
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments.
Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services.
Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center.
You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.
Responsibilities
Build solutions, provide technical guidance and advocate for customers
Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
Develop trusting relationships with customers, understanding their business needs and technical challenges
Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executives
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
With a bias for action, proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, and prelaunch planning
Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
Solve problems across different customers as they migrate workloads to the cloud
Uplift customer capabilities by running workshops and brown bag sessions
As we continue to expand in AUS, you'll have opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists while expanding your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications.
This role will be based in Canberra.
A day in the life
Internally we call this role a Technical Account Manager (TAM).
Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology.
You'll craft and execute strategies to drive our customers' adoption and use of AWS services.
Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation.
You'll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.
About The Team
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection.
Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.
Our inclusion events foster stronger, more collaborative teams.
Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
5+ years of technical engineering experience
Experience with operational parameters and troubleshooting for two of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment
Experience with AWS services or other cloud offerings
Preferred Qualifications
Experience in internal enterprise or external customer-facing environment as a technical lead
Working knowledge of software development practices and technologies
Understanding of technology budget management
Background working with Public Sector customers
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.
We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Company - Amazon Web Services Australia Pty Ltd
Job ID: A3021594
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology, Consulting, and Engineering
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x
Get notified about new Technical Account Manager jobs in Melbourne, Victoria, Australia.
#J-18808-Ljbffr