In-Work Support Mentor

3 days ago

Australia Help Enterprises Full time

**About Us**

Help is a Queensland-based social enterprise helping people with disability lead fulfilling and independent lives. Over the past 50+ years, we've created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it's employment, learning, living arrangements, community involvement, or anything else in between - we work alongside people to help them achieve the things they set out to. We do this with the help of our social enterprise businesses, organisational partnerships, and DES and NDIS service streams. We like to think of it as an ecosystem of opportunity.

**What's in it for you?**

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we're committed to looking after you, by offering some great benefits including:

- **Company Vehicle through salary packaging**:

- Excellent salary sacrificing benefits Package up to **$15,900 **of your annual salary tax free, and additional **$2,560** for meal and entertainment expenses
- A supportive work environment which values your personal and professional life, ensuring a perfect work-life balance
- Recognition of loyalty through our Service Award Program
- Free counselling sessions through our Employee Assistance Program (EAP)
- The opportunity to make a difference in the lives of people with disability.

**About the opportunity**

We are seeking an industry professional to take on the role of In-Work Support Mentor. In this fixed term, 12 month contract, you will support HELP clients in **Upper Mount Gravatt and surrounding areas** by providing tailored employment related services to assist them to maintaining their employment goals. The role will monitor placements and outcome claims for the region, as well as maintain employer, jobseeker and site relationships through post placement support activities and claims advice.

**Your key responsibilities are**:

- Post Placement Support for both employers and jobseekers
- Track, monitor and increase jobseeker retention and outcomes
- Ensure that sufficient and compliant documentary evidence is gathered to substantiate delivery of service
- Ensure claims throughout your region are processed at the correct intervals
- Actively engage in employer and/or jobseeker contact and record all notes in accordance with contract compliance requirements
- Promote Help services to employers, seeking additional &/ or ongoing vacancies from them

**This is a Full-Time position based at Upper Mount Gravatt**

**About you**:

- Current or previous Employment Services experience is desirable but not essential
- Highly developed interpersonal and communication skills
- Ability to establish strong working relationships with jobseekers and employers
- Problem solving and conflict resolution
- Strong administration and compliance capabilities with a high attention to detail
- Demonstrated ability working towards targets and KPIs
- Resilient in nature and ability to thrive in a continuously changing environment

**Applications close: Applications will be assessed as they are received.

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