Emergency Clerk

**Employment Type**: Temporary Full Time (until 18/08/2025)
**Position Classification**: Administration Officer Level 3
**Location**: Nepean Hospital
**Remuneration**: $34.46 - $35.54 per hour
**Hours Per Week**: 38
**Requisition ID**: REQ540224
**Applications Close**: 05/02/2025
- With _**_CORE _**_Values of _**_C_**_ollaboration, _**_O_**_penness, _**_R_**_espect and _**_E_**_mpowerment,_
- working with us will ensure your professional life is provided every opportunity to succeed_
- and develop in your chosen career role._

**About Us**
Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney's western suburbs, providing world-class clinical facilities, services, and care.

A Temporary Full time opportunity is now available to join the NBMLHD General Accident and Emergency Team located at Nepean Hospital. This position on offer until August 2025.
- Accurate collection of all mandatory patient registration data
- All admitted patients are interviewed and provided with all necessary information to make an informed decision about use of Private Health Insurance
- The identification and recording information regarding Private Patients, Overseas Patients, DVA Patients, MVA Patients and Workers Compensation Patients entering the hospital
- The provision of timely communication support to all clinical staff members
- Duties associated with the transfer and discharge of patients is undertaken promptly and correctly
- Compilation and maintenance of patient health care records
- Provision of exceptional customer service to all patients, relatives and hospital visitors
- Clerical support to the Emergency Department Short Stay Unit
- Monies are receipted for items purchased by ambulatory patients

Working in the Emergency Department will allow you to meet the needs of staff, patients and their families whilst working in a diverse team demonstrating CORE values whilst providing exceptional person-centered care.

**Benefits available to eligible NBMLHD employees**
- Accrued Day Off (ADO)
- Opportunity for extra tax savings through Salary Packaging
- Novated Leasing
- Great education opportunities through Education Training Service which offers over 110 courses each year
- Access to our Employee Assistance Program (EAP) for staff and family members
- Fitness Passport

**What you will bring to the role**
- Experience in a frontline customer service role and the ability to effectively use problem solving and negotiation skills
- Demonstrated good written and verbal communication skills as well as strong interpersonal skills
- Demonstrated ability to work autonomously and in a multi-disciplinary team environment
- Demonstrated computer literacy including proficient keyboard and data entry skills
- Willingness and ability to work a 24 hour rotating roster with flexibility and able to work additional shifts as requested
- Ability to work under pressure in a busy and demanding environment
- Ability to organise and set work priorities to meet department benchmarks and KPIs
- Understanding of and commitment to maintaining confidentiality

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

**Need more information?