Customer Support Agent

4 days ago

Australia Greenstone Full time

**Full Time Opportunity**
- Provide great customer service to existing customers for an Insurance leader
- Employee Onsite Gym, Onsite Cafe & Company Awards Nights
- Full induction training, career progression opportunities, hybrid in office/WFH week

Our Customer Support Agent will be responsible for receiving inbound calls from customers and making outbound calls to existing customers in regards to their policies. The agent will also be responsible for processing work items from internal and external customers regards to policies and providing an exceptional level of customer service.

**Essential Criteria**:

- Understanding and experience of a customer service environment and the ability to provide customers with the highest levels of customer experience and quality
- Commitment to the delivery of exceptional customer service on all customer interactions
- Excellent complaint and conflict handling skills
- Highly empathetic
- Professional phone manner and excellent soft skills
- Strong commitment to One Team Value
- Demonstrate Greenstone values on a daily basis
- Commitment to the team ethos
- Excellent listening, verbal and written communication skills
- Attention to detail and highly organised
- Very good problem solving ability
- Ability to build and maintain rapport
- A strong ability to multitask
- Able to work under high pressure and meet strict deadlines

**Desirable**:

- Knowledge of customer support business processes and procedures
- Competent touch typing abilities

**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- Fantastic employee benefits including insurance discounts on many products exclusive to our employees
- A subsidised on-site company cafe (weekly free lunch)
- Hybrid working week flexbility in office and working from home once you've completed probation
- Company funded paid parental leave benefit (18 weeks)
- Health & well-being initiatives and programs including free access to on site gym facility
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, discounted live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Who is Greenstone?**

Greenstone distributes insurance products under trusted brands such as Real Insurance, RSPCA Pet Insurance, Guardian, Medibank, Woolworths, Guide Dogs Pet Insurance, Kogan Life Insurance, Australian Seniors Insurance Agency and Choosi.

We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.

Great central location in Norwest Business Park, Bella Vista 2153 - only a short walk from Norwest Metro station (also direct bus access from Parramatta and Blacktown).

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