Customer Care Agent

4 days ago

Australia Greenstone Financial Services Full time

Full training induction provided, with ongoing coaching and career growth
- Sponsorship and renewal of LLQP
- 100% employer paid Health benefits & $500 Health spending account

**Working in our Customer Care team**

Our Customer Care Agents assist customers who have indicated they are looking at cancelling their policy or have missed payments on their policy. In each case, providing exceptional customer service to gain an understanding for the reason for their requests along with providing solutions aimed to assist them.

**What you will bring to the team**
- You will be LLQP (minimum Ontario, additional jurisdictions highly regarded)
- A range of experience in a Customer Care/Support/Sales Contact Centre environment
- Proven experience showing the ability to effectively communicate the features and benefits of a policy
- Well-developed ability to understand and address issues raised by customers and ability to provide solutions to suit customer needs which are in line with business
- Proven empathetic nature towards customers combined with the ability to address and defuse customer concerns/complaints
- You will work Monday to Friday on rotating shifts between our core hours 8am - 8pm

To thrive in our environment, you will be a great team player, have great attention to detail and be highly motivated to deliver a great customer experience

**Our commitment to your development**

Upon commencement you will complete our role specific in-house training program to set you up for success in your role. This includes comprehensive product knowledge, as well as in-class and 1:1 training in sales.

Throughout your career with us we offer continuous support and training to help you develop and succeed in the role - from frequent catch ups with your manager, to weekly call reviews with your team and a dedicated coaching squad.

There are also regular 'up skill' sessions with our L&D team and sponsorship and renewal of your LLQP.

**Our Promise to Our People**

Greenstone's core values help define a culture that supports our employees, our customers, and our trusted partners. We truly care about making a positive impact on our community, through the products we distribute and by forging partnerships with like-minded people and organisations.

By valuing diversity, we derive strength from the team that represents us, and foster a supportive and collaborative environment that celebrates success by rewarding and recognising excellence. Every day we strive to be an employer of choice by offering an attractive range of employee incentives and benefits. We invest in our people through ongoing learning and development programs to help them grow with us.

That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:
**What's in it for you?**
- Funded Induction product training and on-going coaching and support
- 4 weeks' vacation leave per year
- 10 Sick days
- Hybrid and flex days
- 100% employer paid health benefits
- $500 Health spending account
- Parental leave top-up
- 5% RRSP matching
- Growth opportunities
- Will pay for memberships and renewals/ongoing licensing costs for relevant provinces
- Free weekly lunches and more

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