Contact Centre Sales Team Manager

2 weeks ago

Brisbane, Queensland, Australia Youi Pty Ltd Full time

**Why Youi?**

At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals. We have over 1700 staff globally and offices in 3 countries. Our company prides itself on our values, there are dynamic, human, honest, passionate, awesome service and recognition. These values drive our culture and success.

**About the role**

An exciting opportunity has arisen for an experienced Team Manager to lead within our Contact Centre based full-time out of our Brisbane office. This is a pivotal role where you will have the opportunity to have a real impact on Youi's success and ensure the delivery of a professional, efficient and customer focused experience. If successful, you will be responsible for:

- Managing all facets of service delivery including communicating targets for sales, customer service metrics and compliance expectations regularly;
- Leading, coaching, supporting and developing a talented group of advisors;
- Driving a positive culture in-line with Youi's values, that delivers strong staff engagement;
- You may be required to attend Sunshine Coast Head Quarters in Sippy Downs for initial training and induction.

**Skills & Experience**
- Background in Contact Centre management is highly desirable
- Ability to build high performing teams through guidance and coaching;
- Excellent data interpretation and analysis skills;
- Solid understanding of contact centre processes and procedures;
- Excellent interpersonal and communication skills;
- Expert levels of stakeholder management and cross-functional influence;
- High level of integrity and professional accountability;
- Ability to embrace and drive change in a fast-paced environment.

**Culture & Benefits**

At Youi, we believe that coming to work should be fun, so we pride ourselves on an awesome culture and working environment. With a smart casual dress code, award winning health and wellbeing program, birthday leave, and a culture of high-performance, if you're looking for a career that mixes the serious side with a slice of fun, think Youi.

**How to Apply**

If you are ready to begin your career with us, please.

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