Team Leader Contact Centre

13 hours ago

Brisbane, Queensland, Australia Co_Mghltd Apex Group Holdings Australia Pty Limited Full time

The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services.
With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you.
We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game.
And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youTeam Leader Contact Centre Location : BrisbaneDescriptionAs the Contact Centre Team Leader, you will lead the day-to-day operations of our Contact Centre team.
You'll lead by example, providing coaching and hands-on support to ensure service excellence.Job specificationSupport, coach, and guide the Contact Centre team to deliver excellent service to membersMaintain team rosters, leave approvals, and IVR updates as neededDrive team performance and contribute to achieving SLAs and KPIsHandle escalated queries and ensure compliance with fund rulesPromote a culture of continuous improvement and adaptabilityReview call quality and support training and development initiativesMaintain accurate documentation and reference materialsFoster strong relationships with clients and service providersAssist with incident and complaint resolutionSupport reporting processes in collaboration with internal teamsSkills Required:RG146 Superannuation qualifications3+ years' experience in superannuation or financial servicesExperience in a contact centre or team leadership roleFamiliarity with Acurity systems (preferred)Strong client service focus and ability to prioritiseCommitment to continuous improvement and team successExcellent communication and interpersonal skillsProficiency in Microsoft Office (Word, Excel, Outlook)What you will get in return:A genuinely unique opportunity to be part of an expanding large global business;Competitive remuneration commensurate with skills and experience;Training and development opportunitiesAdditional information:We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability.
Any hiring decision are made on the basis of skills, qualifications and experiences.We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.For more information on our commitment to Corporate Social Responsibility (CSR) please visit ***********************************/ Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position.
Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

  • Team Leader, Contact Centre

    6 days ago

    Brisbane, Queensland, Australia Apex Group Ltd Full time

    Team Leader, Contact CentreThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working...

  • Team Leader Contact Centre

    6 hours ago

    Brisbane, Queensland, Australia Apex Group Full time

    You can find out more about this in ourTeam Leader Contact Centre page is loaded## Team Leader Contact Centrelocations: Brisbanetime type: Full timeposted on: Posted Todayjob requisition id: JR-0016573The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our...

  • Team Leader Contact Centre

    11 hours ago

    Brisbane, Queensland, Australia Apex Group Full time

    You can find out more about this in ourTeam Leader Contact Centre page is loaded## Team Leader Contact Centrelocations: Brisbanetime type: Full timeposted on: Posted Todayjob requisition id: JR-0016573The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our...

  • Team Leader Contact Centre

    6 days ago

    Brisbane, Queensland, Australia Apex Group Ltd Full time $70,000 - $120,000 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Team Leader Contact Centre

    2 days ago

    Brisbane, Queensland, Australia Apex Group Ltd Full time

    OverviewThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Team Leader Contact Centre

    2 days ago

    Brisbane, Queensland, Australia Apex Group Ltd Full time

    OverviewThe Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Team Leader Contact Centre

    6 days ago

    Brisbane, Queensland, Australia Apex Group Ltd Full time $104,000 - $130,878 per year

    The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully...

  • Contact Centre Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Unitywater Full time

    OverviewJoin to apply for the Contact Centre Team Leader role at Unitywater.Direct message the job poster from Unitywater.About usUnitywater operates in one of Australia's most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and...

  • Contact Centre Team Leader

    6 days ago

    Brisbane, Queensland, Australia Unitywater Full time

    OverviewJoin to apply for theContact Centre Team Leaderrole atUnitywater.Direct message the job poster from Unitywater.About usUnitywater operates in one of Australia's most exceptional environments in terms of natural beauty, geographical and demographic breadth.Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa,...

  • Contact Centre Consultant

    1 week ago

    Brisbane, Queensland, Australia Hays | Contact Centres Full time $60,000 - $80,000 per year

    Customer Service Consultant position is with a well-established Australian customer-owned Bank Your new companyThis customer-owned institution in Brisbane is looking for a passionate Customer Service Consultant to become part of their forward-thinking, supportive team. With flexible working arrangements designed for real work-life balance, you'll have the...