Security 2Ic

5 days ago

Sydney, New South Wales, Australia Glad Group Full time

**Posted**:
18/08/2025

**Closing Date**:
18/09/2025

**Job Type**:
Permanent - Full Time

**Location**:
Sydney - Western Suburbs

**Job Category**:
Security Services - AUS

Join Glad Security as the new Security 2IC - Retail. Based at our site in Sydney's Western suburbs you will play a crucial role in ensuring safety and security in this vibrant retail environment. As part of our dedicated Security team, you'll have the opportunity to showcase your leadership skills and contribute to creating a safe and welcoming space for both staff and customers. If you're ready to take on this exciting challenge, we want to hear from you.
- Job Description

**About the Role**

This hands-on leadership role supports the Security Supervisor to ensure smooth daily operations across a large, high-traffic retail environment. You will act as a key contact for tenants, staff, and customers while mentoring security officers and responding to incidents.

**Key Responsibilities**:

- Supervise floor operations and assist with rostering.
- Respond to incidents, review reports, and escalate as required.
- Mentor and coach security officers, supporting performance management.
- Liaise with Centre Management, tenants, and customers to maintain safety.
- Coordinate conflict resolution and emergency responses.
- Conduct security audits and ensure compliance with procedures.
- Handle administrative reporting and site documentation.

**About You**

We're seeking a proactive and professional leader who thrives under pressure and can set the standard for high-end service and safety.

You will bring:

- Experience in large retail environments.
- Proven incident management and reporting skills.
- Strong leadership or supervisory capability.
- Valid NSW Security Licence and Senior First Aid Certificate (essential).
- Excellent communication and conflict resolution skills.
- Professional presentation and calm under pressure.
- Availability to work: Wednesdays 07:30-18:00, Thursdays 09:00-21:00, Fridays 08:00-18:00, Saturdays 09:00-18:00.

**Why Glad Group?**

With over 30 years of experience delivering integrated property services across Australia and New Zealand, Glad Group is known for its commitment to diversity, inclusion, and career development.

We offer:

- Permanent role with a respected national company.
- Ongoing training, including control room systems and emergency simulations.
- Recognition and reward programs.
- Employee Assistance Program (EAP).
- Strong career pathways within a growing national organisation
- Full uniform provided.
- Career progression and leadership development opportunities.
- Regular team social events.
- Inclusive and supportive workplace culture.

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