Lead Engagement Executive

Cerner is looking for a Lead Engagement Executive to join the APAC Consulting team in Melbourne, Australia. This is an exciting team that looks to push the boundaries of what can be done and is part of the wider organisation of Cerner International Consulting.

You will be part of a dynamic team in which collaborative working will be paramount. As well as delivering value to clients, you will be expected to contribute and identify areas for process improvement internally.

As a Lead Engagement Executive, you are the program manager that will oversee the business and implementation process and working relationships within projects for designated Cerner clients, while serving as the primary contact for client-based escalations.

You will be accountable for project management and planning, risk assessment, value achievement, client alignment with appropriate executive relationship management and project status review of assigned accounts.

You will also provide support to the project team members and are accountable for resource management to meet contracted project plan deliverables.

Accountability for the delivery of Cerner client projects includes:

- Lead strategy and accountability for highly complex, multi-site client programs
- Mitigate and resolve engagement risks proactively and serve as final point of escalation
- Lead cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategy
- Provide executive oversight for engagements so that project deliverables and timelines are met while ensuring value is delivered to the client as committed
- Accountable for external C-suite level client relationships
- Manage complex client and project team matters

People Management Responsibilities:

- Seek to understand disagreements, ensure all perspectives are heard and facilitate a plan for resolution.
- Delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. Identify associates and team priorities based on business direction and adjust when needed.
- Lead by example and share knowledge and experiences with associates and team. Create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments.
- Provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates' development.
- Identify the right talent to achieve the desired results. Promote and build a diverse and cohesive team to accomplish objectives and align associates' skills to fill gaps

**Working Environment**:

- Hybrid & Onsite: No Relocation Assistance OfferedThis position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location. #LI-Hybrid

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**Cerner Jobs and Careers**:
**Additional Information**:
**Working Environment**
- Hybrid & Onsite: No Relocation Assistance Offered**Relocation Assistance Available for this Job**:

- No**Qualifications**:
**Basic Qualifications**:

- Bachelor's degree **or** 4 years relevant work experience
- Plus 6 years completed higher education **and/or** additional work experience directly related to the duties of the job including:

- Healthcare information technology (HCIT) consulting, HCIT support, project/program management, client relationship management and/or other client-facing or HCIT solution work experience

**Preferred Qualifications**:

- PRINCE2 Foundations and / or PMP

**Expectations**:

- The role has a travel expectation of up to 80% and is based in Melbourne.
- Flexibility in the Engagement Executive role is important to be successful and there may be times when the work requires you to work irregular hours or after hours
- All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.Cerner is a place where people are encouraged to innovate with confidence and focus on what is important - people's health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
- Cerner's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.