Customer Service Manager

2 weeks ago

Sydney, New South Wales, Australia Qe Foodstores Full time

Full-time role
- Strong culture of teamwork, collaboration and support

**Why do we make quality food shopping easy?**

We strive to improve people's health, lifestyle and save quality time by providing convenient access to quality food.

**About Us**:
QE Foodstores is a group of independent Australian family-owned grocery stores located across 11 Sydney locations in the Inner West, Eastern Suburbs and North Sydney.

**About the role**:
We are currently seeking an experienced Customer Service Manager to join our Crows Nest store.
- Responsible for smooth operation of the store
- Responsible for staff training on customer service and handling of difficult clients
- Manage store, staff and customers
- Training staff if required to improve customer service
- Set example to service client to motivate staff and clients
- Responsible for customer care policies and procedures
- Responsible for change of policies and developing new ones as per business need
- Arrangement of getting feedback from client to improve services
- Contacting client for their feedback and shopping experience
- Implementation of changes for any good improvement from feedbacks
- Contacting director, other departments or staff for any new policies implementation and feedback.

**We are looking for someone who has**:

- AQF Associate Degree, Advance Diploma or Diploma
- Three years relevant experience or on the job training
- Good communication skills
- Can demonstrate skills in multi-tasking, creative problem solving, handling difficult customers and team building

**Our Habits at QE**
- We are learners
- We hold no grudges
- Respect
- Passionate
- Responsive & fast moving

**Why Work With Us**
- 20% Staff discount in store
- Real career progression opportunities
- Be part of a team that gives back to its communities
- We value our employees and offer above award remuneration
- We have low staff turnover which is above industry standards
- We provide support and training to ensure a quality experience for our customers
- Become part of a team of a fast-growing grocery retailer

**Interested?**

If you are a passionate and proactive team player who is looking for a long-term career in a nurturing business, then this is the role for you

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