Omni Channel

OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time)ECCO Baulkham Hills, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time) role at ECCOOMNI Channel & Customer Service Representative - Parental Leave Cover (part-time)ECCO Baulkham Hills, New South Wales, Australia1 week ago Be among the first 25 applicantsJoin to apply for the OMNI Channel & Customer Service Representative - Parental Leave Cover (part-time) role at ECCOWork options: HybridProfessional offices in Norwest Business Park with flexibility to work remotely 2 - 3 days per week.
Close to Metro station and free parking.ECCO has an exciting opportunity in our customer service team for an experienced OMNI Channel & Customer Service Representative - parental leave cover for approx.
8 months with flexible hours.CREATE THE FOOTPRINTS OF TOMORROWAt ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative, sustainable and responsible shoe manufacturing company.
ECCO respects our world environment by reducing emissions, waste and consumption of materials, energy and water.
We produce and sell high-quality modern shoes and accessories through our diverse workforce who receive lifelong learning and development at all stages of their career.About The RoleWe have an exciting opportunity within our customer service team for an experienced OMNI Channel & Customer Service Representative.
The successful candidate will have experience with omnichannel/eCommerce orders, functionality and reporting as well as creating exceptional customer experiences for our consumers across our retail and digital channels.Tasks & ResponsibilitiesDuties will include but are not limited to:Twice daily releasing of omnichannel/eCommerce orders/clearing order holdsProcessing daily returnsProviding omni reporting for business stakeholdersEffectively handling a variety of email/phone enquiriesLive Chat support for consumersOffering support to our ECCO bricks and mortar store network, liaising with our 3PL providers (TOLL and Australia Post)Monitoring the flow of omni fulfilment in our store network including correcting addresses on orders/omni shipping labels, providing customer follow-ups on deliveries/order status enquiries and lost/misdirected items, plus some occasional, ad hoc tasksSkills & ExperienceTo be successful in this role you will need the following:Excel reporting skills/pivot table knowledgeSAP/D365 experience desirable along with a knowledge of ECCO product however training will be provided for the successful candidateExcellent verbal communication skillsA positive and engaging communication styleA polite, professional work style with a can-do attitudeDemonstrated ability to multi-taskAbility to work independently and in a team environmentHighly organized with strong attention to detailPerks & BenefitsPride in working for a globally successful, diverse & environmentally conscious employerFlexibility and work/life balance with Hybrid and WFH options, timetable flexible for the right candidateBe part of a dynamic and motivated teamConvenient location, close to the Metro station and free parkingGenerous staff discounts on ECCO productTraining and career progression opportunitiesOur customer service team is dedicated to providing exceptional customer experiences for our ECCO consumers.
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lang=enSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesRetail Apparel and FashionReferrals increase your chances of interviewing at ECCO by 2xSign in to set job alerts for "Customer Service Representative" roles.North Sydney, New South Wales, Australia 2 months agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoParramatta, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoHurstville, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia A$35.00-A$42.00 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$57,000.00-A$57,000.00 5 days agoSydney, New South Wales, Australia 5 days agoCustomer Care Consultant - Greystanes NSWCustomer Service Representative - Business Process OfficeParramatta, New South Wales, Australia 1 week agoCustomer Service Representative - 12 months contractDouble Bay, New South Wales, Australia 1 month agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$60,000.00-A$70,000.00 2 weeks agoClient Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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