Support Analyst

1 week ago

Canberra, ACT, Australia Hitech Personnel Full time

**Reference #**:

- JF/JJ2225**Title**:

- Support Analyst / System Support - Azure, Dynamics CRM, Agile - Federal Government**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 Months + 12 Mont**Description**:

- **Dynamic Program of Work - Nationwide**:

- **Initial 12 month contract plus 2 x 12 month extension.**:

- **Business Grants CIO National Initiative**

One of Australia's high profile **Federal Government Department** is looking to engage with an experienced **Support Analyst / System Support - Level 2/3** to develop and maintain relationships with other technical staff, and work with them to investigate, document and resolve complex user incidents. The successful **Support Analyst / System Support** will secure a **12 month contract **with **extension options** for a further 24 months and a **rewarding hourly rate.**

The successful **Support Analyst / System Support** will be responsible for, but not limited to:

- Undertake analysis of all escalated support tasks (Level 2 and 3) taking appropriate action to reach resolution
- Work collaboratively with other Grants program areas and the Grants and System Support team
- Write and update knowledge base and user help articles
- Use departmental service management tool to manage tasks and issues

The successful **Support Analyst / System Support** will have experience in the following:

- Strong communication and collaboration skills interfacing with key project stakeholders
- Experience in administering Microsoft Dynamics CRM
- Demonstrated experience working within an Azure service is highly desirable.
- Strong communication and collaboration skills interfacing with key project stakeholders

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