Head Of Customer Success

3 days ago

Melbourne, Victoria, Australia A2B Australia Full time

**About Us**

We have an exciting opportunity for a
**Head of Customer Success** to join our Melbourne Team. The newly created role is dedicated to establishing one approach to deep customer care that makes 13cabs the first choice for customers, drivers and operators. The role will report to the Chief Operation Officer and is responsible for creating a best-practice service.

Playing a critical role in driving customer satisfaction and success, this leadership position requires a strategic thinker who can develop and implement initiatives that will ensure a seamless customer experience and utilize technology to build an efficient and seamless operation for all contact centre sites.

**Your Responsibilities**
- Develop and execute a comprehensive transformation strategy, aligning it with the company's vision and objectives, with a particular focus on enhancing customer service and operational efficiencies.
- Establish strong relationships with senior stakeholders to gain support and drive alignment for the transformation initiatives.
- Assess the current customer service landscape and identify areas for improvement in processes, systems, and employee engagement and experience.
- Implement change management strategies to foster a customer-centric culture, promoting accountability and ensuring all employees understand their roles in delivering exceptional customer service.
- Establish a robust data analytics framework to collect, analyse, and derive actionable insights from customer data and feedback.
- Drive a customer-first mindset by advocating for customer needs, expectations, and preferences at all levels of the organisation.
- Promote a culture that values innovation, collaboration, and ongoing learning to drive improvements in customer service.

**About You**
- Have a track record of delivery, executing to high standards across a range of skills, including business analysis, customer-centred design, project management, product ownership and change management.
- You will have a deep understanding of customer needs and behaviours and strong leadership skills to collaborate with cross-functional teams.
- A solid background in building & leading high preformance/engaged teams, working cross-functionally, the ability to story tell and translate business requirements to key stakeholders to influence key decision-making is essential.
- Developing and implementing customer experience strategies and initiatives, strong analytical skills, with experience using data and customer insights to inform decision-making.
- Experience in managing contact centre operations Is desirable but not essential.

  • Head Of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.About the Role As our Head of Customer Success , you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head Of Customer Success

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership?Do you thrive in fast-paced environments and love turning great service into lasting partnerships?If so, we'd love to meet you.About the Role As our Head of Customer Success , you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head Of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership?Do you thrive in fast-paced environments and love turning great service into lasting partnerships?If so, we'd love to meet you.About the Role As our Head of Customer Success, you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.About the RoleAs our Head of Customer Success, you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.About the RoleAs our Head of Customer Success, you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head of Customer Success

    2 weeks ago

    Melbourne, Victoria, Australia FBG Group Full time $104,000 - $130,878 per year

    Job DescriptionAre you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.About the RoleAs ourHead of Customer Success, you'll step into a pivotal leadership role, guiding a talented team of...

  • Head Of Customer Success

    1 week ago

    Melbourne, Victoria, Australia Advanced Personnel Management Full time

    Are you a strategic relationship-builder with a passion for customer experience and team leadership? Do you thrive in fast-paced environments and love turning great service into lasting partnerships? If so, we'd love to meet you.About the RoleAs ourHead of Customer Success, you'll step into a pivotal leadership role, guiding a talented team of Customer...

  • Head Of Customer Success

    6 days ago

    Melbourne, Victoria, Australia Iress Limited Full time

    See yourself being part of a large, transformational change? This could be the role for youAt Iress, we make things happenWe believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people...

  • Head of Customer Success APAC

    5 days ago

    Melbourne, Victoria, Australia Athos Commerce Full time $104,000 - $130,878 per year

    Who You AreYou're a natural relationship builder who develops both customers and team members into long-term championsYou get energy from solving problems, coaching others, and driving team successYou can explain complex ideas simply, clearly, and persuasively, both internally and externallyYou care deeply about outcomes - using data, insights, and strategy...

  • Head of Customer Success APAC

    4 days ago

    Melbourne, Victoria, Australia Searchspring (now Athos Commerce) Full time $70,000 - $120,000 per year

    Who We AreAthos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold—on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, A/B Testing and marketplace/social...