Service Delivery Manager

6 days ago

Brisbane, Queensland, Australia Hudson Australia Full time

An exciting opportunity to join a very well known Queensland's government department. It is an essential role within I&TB, the Portfolio and Architecture Directorate. You will be responsible for the ICT portfolio planning, enabled initiatives and management of department's enterprise architecture to ensure ICT resources are applied effectively to deliver outcomes.

The unit is responsible for providing advice to business leaders, governing the quality of ICT architecture and supporting the project lifecycle solution architecture deliverables.

Initial 3 month contract with strong extensions, this is the ideal role for someone looking to expand their experience, work alongside the best minds in IT in project work.

The Service Delivery Coordinator will be responsible for:

- Manage the regular incoming requests for service / Monitors service queues
- Schedule and meet customers to support service initiation and ongoing service updates
- Manages the review and release of weekly reports
- Monitors architecture processes for timely delivery, escalating out of tolerance issues to managers
- Record keeping of requests, reports and other relevant documentation
- Management of cost recovery agreements
- Provides recommendations for renewal/update of vendor contracts to facilitate delivery
- Provides standard escalations to PDOs and provides end date visibility to service consumers
- Monitor and report on resource usage and demand - Across Solution Architecture, Technical Architecture and Enterprise Architecture service lines
- Provide recommendations and implement agreed service management improvements to Portfolio and Architecture service deliveries

**Response to the Evaluation Criteria will be required for any applicants to be considered for the role.**
- Demonstrated well-developed communication, interpersonal and negotiation skills, including the demonstrated experience in maintaining positive relationships with stakeholders, ICT Operators and other service providers.
- Demonstrated skill in managing and allocating team workloads and activities, including recommendations to implement service management improvements
- Demonstrated experience and practical understanding of Architectural Lifecycle and PRINCE2 Project Management methodologies.
- Cost and value for money

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