Digital Content Manager

1 week ago

Melbourne, Victoria, Australia Pony Express Talent Delivery Full time

Positive impact
- Reduce the cost of essential services, improve the environment
- Exciting multi-year roadmap

**About Us**

We're a community-focused, purpose-driven water organisation full of passionate, dedicated, and imaginative people.

Victorian Government owned and committed to improving our state through essential water and sanitation services whilst protecting and sustaining the environment. We're proud of our heritage and excited about the future. The world is changing, so we are changing too. Our people and their jobs are as diverse as the communities we serve. We work in a unique way to deliver affordable, high-quality service whilst driving water conservation to accommodate

our growing population.

If you're passionate about joining an impactful and community-driven organisation dedicated to creating an ambitious and inclusive workplace, join Yarra Valley Water - a company you'll be proud to be a part of.

**The role**

The purpose of this role is to lead, deliver and drive the success of the digital content experience for Yarra Valley Water products and services. The Customer Experience Division is growing end-to-end design capability with the mission to maximise the customer and employee experience benefits of the organisation's digital technology investments now and into the future.

The role reports to the Head of Service Experience within the Customer Experience Division. We practice human-centred service design across the end-to-end service experience, including digital content creation, and we collaborate with all business areas to deliver excellent customer experiences.

At Yarra, digital content management is shared between business owners, the Brand, Strategic Communications and Campaigns and Program functions, Retail Services (including customer service) and the Customer Experience function. The role does not focus on social, marketing, or communications content or campaigns.

**What will I be doing?**

In the first six months, you will:

- Participate and provide input into the CX Strategy program
- Define the program of work and governance structure to upgrade and improve YVW digital content
- Define YVW and other digital environments IA structure, guidance, and governance
- Design and develop website analytics structure and start to deliver business insights to influence and inform business cases and project delivery.
- Managing relationships with key stakeholders across the business
- Undertake day-to-day content management and publishing tasks across web platform

**Why Yarra Valley Water?**
- Play a key role in providing essential services to the community
- Home office set up allowance of $650
- A laptop and headset provided
- 14 weeks of paid parental leave for both primary and secondary carers
- Flexibility to achieve WLB, click HERE to learn more about our hybrid working principles.
- Training and development opportunities
- Onsite parking, canteen, and fitness group
- Social events, skill-sharing, and networking opportunities

**Key info**
- Flexible work: 1 day at the office, the remainder from home
- Flexible hours possible
- Salary: up to $153,000 including super
- 3-year contract

**Interested?

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