Current jobs related to Complaint Learning And Development Specialist - Sydney, New South Wales - Insurance Australia Group Ltd

  • Complaint Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Nab Full time

    Complaint Management Specialist- Job number: 797561- Primary position location: NSW- Sydney CBD, NSW, Australia- Category: Compliance, Regulatory Risk & Financial Crime- Work type: Permanent Full time- Opening at: Jan 6 2025 at 06:00 AEDT- Closing at: Jan 17 2025 at 23:55 AEDT**Favourite**You are a customer first professional who has customers at the...

  • Complaint Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeComplaint Full time $60,000 - $80,000

    Job SummaryWe are seeking a Complaint Resolution Specialist to assist the Quality Assurance Manager in processing complaints from internal and external stakeholders.The selected candidate will ensure timely and effective resolution of complaints, ensuring compliance with local and global quality standards.Main Responsibilities:Assist with quality system...

  • Complaints Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Moomoo Inc. Full time

    About Moomoo AUMoomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling practices.Role OverviewAs a Complaints Specialist, your primary responsibility will be to...

  • Complaints Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeComplaints Full time $90,000 - $120,000

    Job OverviewWe are seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our operations compliance environment, you will be responsible for managing complaints in accordance with legislative and contractual requirements.Key Responsibilities:Investigate complaints to determine the factors that contributed to the issue...

  • Complaints Resolution Specialist

    2 days ago

    Sydney, New South Wales, Australia moomoo Full time $104,000 - $130,878 per year

    About Moomoo AUMoomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling practices. Role OverviewAs a Complaints Specialist, your primary responsibility will be to...

  • Customer Complaints Resolution Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCompliance Full time $100,000 - $130,000

    Job Title: Customer Complaints Resolution SpecialistJob Description:The ideal candidate will possess a strong understanding of regulatory requirements and have experience in complaint handling, risk & compliance, or similar roles preferably in financial services or fintech. They will be responsible for managing and resolving customer complaints within the...

  • Complaint Resolution Expert

    2 weeks ago

    Sydney, New South Wales, Australia Bebeedispute Full time

    Dispute Resolution Specialist Job DescriptionThis is a critical role within our complaint resolution center, dedicated to delivering fair and timely outcomes for complainants.The Dispute Resolution Specialist will oversee the end-to-end complaint handling process, influencing change to deliver a better experience for members and provide meaningful insights...

  • Complaints Resolution Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Moomoo ANZ Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...

  • Complaints Resolution Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Moomoo ANZ Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Moomoo AU is a leading CHESS-sponsored share trading platform, making investing accessible and transparent for all Australians. Our commitment to integrity, efficiency, and customer-first service is underpinned by robust compliance and complaint handling...

  • Senior Complaints

    4 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Through the merger of Bank Australia and Qudos Bank, we're creating a better, stronger, and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.This second line specialist role leads the uplift of...

Complaint Learning And Development Specialist

2 weeks ago

Sydney, New South Wales, Australia Insurance Australia Group Ltd Full time

Complaint Learning and Development Specialist

**Make a difference as a Complaints Learning and Development Specialist.**
**Join the largest insurance group in Australia and New Zealand.**

**Your Role**
This role will see you support the learning and development of Customer Relations & Dispute Resolution Specialists to achieve optimal resolution of complaints at IAG.

As the Complaints Learning and Development Specialist, you'll design, develop and deliver learning solutions using adult learning methodologies, conduct training needs analysis and develop learning plans with stakeholders, in order to uplift capability and support complaint transformation.

**This is a permanent role, and we welcome applicants from all major cities in Australia.**

**About You**
- Extensive Learning & Development expertise with a deep understanding of learning theories and methodologies.
- Prior experience in dispute resolution, including exposure to AFCA.
- Knowledgeable in Australian financial services legislation and regulations, including RG271 and GICOP.
- Strong stakeholder management, analytical, and problem-solving abilities.
- Proficient in course development software such as Articulate Storyline and Rise.
- Desired practical experience in Learning Management System administration.
- Desired proficiency in digital learning creation, including animation (e.g., Vyond) and video production (e.g., Adobe Premiere Pro).
- Desired certification: Cert IV in Training and Assessment.

**Applications close Friday 31st May 23:59pm AEDT.**

**ABOUT US**
IAG is the largest general insurance group in Australia and New Zealand. We're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI, ROLLiN', AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We're proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we're ready for you.

**All this shows up in what we offer**:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off personal insurance, including home and motor insurance
- Flexibility through a program called MyFlex - supporting you to live life to the full
- Welcome Back cash bonus when returning from parental leave
- A certified Family Inclusive WorkplaceTM

Learn more about who IAG is here.

Job ID 42994