Negotiation Specialist

Full time opportunity available in the management of a Complex portfolio of CTP claims with a focus on achieving early resolution and swift progression through litigation
- Join our high performing team and work alongside highly skilled negotiators using your previous CTP experience
- Support the development and delivery of performance coaching
- Brisbane location with flexible working options

Suncorp Personal Injury Claims (PIC) aspires to be the leading personal injury insurer. Due to exciting internal progression we have an opportunity for a **Negotiation Specialist** to join our CTP Claims business. This busy and varied role will see you managing and negotiating across a portfolio of CTP claims comprising of all severity types.

You will actively identify resolution opportunities, develop and deploy effective strategies for CTP Claims and negotiate favourable early settlements and/or progress matters through timely litigation in line with our customer vision, business outcomes and legislative requirements.

Co-ordinate and deliver performance coaching, driving continuous improvement in timing and outcomes of resolving claims, supporting the achievement of business goals and create value for our customers.

Suncorp has partnered with Personal Injury Education Foundation (PIEF) to offer additional learning opportunities to Personal Injury claims team members. The partnership enables Suncorp to connect industry recognised qualifications, as well as short professional courses with your capability, and career pathway, providing you with the steppingstones for a successful career in Personal Injury.

**What you'll do**
- Driving settlement of claims in a timely and cost-effective manner in accordance with legislative, regulatory and procedural guidelines
- Developing and deploying effective claims resolution and settlement strategies
- Challenge and develop business processes to drive an improved customer experience, cost efficiency and financial performance
- Management and negotiation of pre-proceedings and litigated claims, including communication with claimants and solicitors, by phone, correspondence and/or attending settlement conferences and/or hearing
- Provide side by side technical coaching and mentoring to team members to help share knowledge, ensure sound decision making, build technical capabilities and improve performance

**What you'll bring**
- Demonstrated experience with managing a portfolio of CTP claims
- Can demonstrate good negotiation and resolution skills
- High standard of written and verbal communication across traditional and electronic communication media
- Tertiary qualification in Business, Commerce, Law, Insurance or related filed - Desired

**Our Benefits**
- Discounts of up to 25% on our various Insurance, Banking & Superannuation products
- Flexible working environment and arrangements; genuine focus on work-life balance
- Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
- We offer support and various programs for our people: (Employee Assistance Program (EAP), Health & Wellbeing, Employee Referral Program ($1000), Facilities for nursing mothers, Years of Service Recognition)

**About Suncorp Group**

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes - and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that.

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we've made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in banking and insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We're excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon. You will be joining an organisation which cares and is proud of our achievements in being recognised for
- Money magazine's Bank of the Year and Business Bank for the fourth consecutive year (2018-2021)
- Creating our Peace of Mind Package which provides immediate financial relief for customers (2020)
- Developing our Small Business COVID-19 Re