Guest Service Agent

2 weeks ago

Sydney, New South Wales, Australia Meriton Suites Full time

Meriton Suites currently has opportunities available for Guest Service Agents to join our Sydney Hotel Teams.

**About the Role**

As a Guest Service Agent, you will play an integral role delivering service excellence. You will be provided comprehensive training to equip you with the tools required to perform at your best. You will work in a team member focused environment which will provide you opportunities to develop your skills and ultimately grow your career within Meriton Suites.

You will have access to Meriton Suites benefits including discounted hotel stays across Sydney, Brisbane and the Gold Coast.

**Your key responsibilities**
- Anticipate guest needs and deliver prompt, efficient and polished service when responding to guest requests.
- Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.
- Promote and up-selling hotel facilities and services through solid product and service knowledge.
- Effectively communicate and liaise with all departments and understand the importance of teamwork within hotel operations.

**To be successful in this role you will have**
- Experience in customer service.
- Excellent verbal communication skills.
- A passion for the hospitality industry.
- Impeccable grooming and presentation.
- Ability to work in a team environment and under pressure.
- Similar experience in a 4-star or 5-star hotel (desirable).
- Full availability to work a 7-day rotating roster.

**About Meriton Suites**

Meriton Suites is Australia's largest owner-operator of apartment-style hotel suites, with 20 incredible locations and 5,339 suites, giving every guest a guarantee that they are staying in the best accommodation in Australia. Our award-winning hotels have continually been ranked the best in each location on many traveller review websites. We invest heavily in continuously updating our furnishings so our guests will enjoy the latest in design and comfort when staying in our hotels. For almost 20 years, Meriton Suites has been the market leader in apartment-style hotel accommodation, conveniently located across Sydney, Brisbane and the Gold Coast.

**Job Types**: Full-time, Permanent

**Salary**: $58,100.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Rotating roster

Application Question(s):

- What is your preferred Hotel Location?

Work Authorisation:

- Australia (required)

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