Manager Contract Performance And Assurance

Annual Salary + Super + Salary Packaging and other benefits
- Work with an energetic and innovative team of game changers
- Amazing new starter orientation program and ongoing training options

**We're proud to work in partnership with the National Disability Insurance Agency (NDIA) to deliver Local Area Coordination Services in Townsville, Mackay, Gawler, Barossa, ACT and virtually in Tweed Heads.**

We are shaking up industry and looking for likeminded go-getters to join us in our mission to help people live independent and bold lives

**About the role**:
The Manager Contract Performance and Assurance role is an integral part of the Local Area Coordination Team and is primarily responsible for ensuring Feros Care as an NDIS LAC Partner in the Community is meeting all contractual and legislative requirements is accordance with the NDIA Grant Agreement. To complement this function, the role is also responsible for the review and development of LAC policies and procedures to ensure quality standards are met which facilitates consistency
in decision-making processes and operational procedures.

This is a full time, fixed term contract with a very high possibility of extension

**Key responsibilities**:

- Build a culture of contract performance, including contract evaluations, quality improvement recommendations and leveraging program data to inform insights and decision making
- Implement robust systems which audit and monitor contract compliance with the NDIA
- Develop and maintain strong collaborative internal and external working relationships with relevant stakeholders such as the NDIA, Service Area Managers, internal business Managers and other key stakeholders to facilitate program and organisational objectives
- Assist with submissions to government such as responses to legislative council enquiries, productivity commission reports, NDIA reports and contributions to tenders
- Work with the National Leadership Team to implement the relevant audit framework to ensure Feros Care LAC is delivering services in accordance the NDIA Grant Agreement, Statement of Requirements, and appropriate performance systems, NDIA Operational Guidelines and relevant legislation
- Manage Feros Care's LAC policy and procedures framework to clarify LAC business operational standards expected of employees, with an aim of maintaining operational stability and ensure consistency in the decision-making and operational procedures
- Review or create new policies, procedures and work instructions as required to support the operational delivery of LAC services
- Model a service culture that promotes person centred approaches and outcomes, reflecting the rights of people with disability to exercise choice and control over all aspects of their lives
- Work collaboratively with the National Team (Manager, Quality Practice, Manager, Community Development) to ensure all key performance reporting requirements are submitted to the NDIA as specified in the appropriate performance systems, Analyse performance against the Grant Agreement
and Grant Volumes

**The boxes you will tick**:

- Tertiary qualifications or demonstrated equivalent experience in allied health, disability services, human services, community development, social work or similar discipline
- Demonstrated knowledge of the NDIS Act 2013 and the participant pathway
- Demonstrated thorough understanding of community development theory and practices
- Previous achievements in developing and implementing community development and capacity building initiatives
- Passion for people management and experience in growing a self-sufficient workforce with high energy, enthusiasm, and commitment to excellence
- Experience and knowledge of the disability sector and the NDIS legislation, frameworks, guidelines and implementation program
- Superior written and verbal communication skills with demonstrated experience in strategic report writing

**What we can do for you**:

- Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full-time employees)
- Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates)
- Private Health Insurance Discount (Medibank)
- Employee Referral Program
- Employee Assistance Program (EAP)
- 9 weeks paid parental leave (Part time and Full-time employees)
- All technology / equipment provided
- Dedicated, supportive managers who care about your wellbeing

**About our culture**

As a not-for-profit, you can rest assured knowing that we're always giving right back to those who need it most.

We're also highly invested in the safety of our team members everything from through COVID safe practices to SOS messaging to support our mobile workforce.

If the above sounds like you, we can't wait to hear from you A full copy of the Position Description inclu