Customer Care Consutant

2 weeks ago

Perth, Western Australia Blackwoods Full time

Are you passionate about delivering exceptional customer experiences?
Do you thrive in a fast-paced, solution-focused environment?
Blackwoods is seeking a Customer Care Consultant to join our dedicated Mega Mining team, supporting one of our most significant customer relationships.What You'll DoAs a Customer Care Consultant, you'll be at the heart of our customer operations, ensuring our Mega Mining clients receive outstanding service every time.
You'll:Resolve customer enquiries via phone and email with urgency and careExpedite orders and manage exceptions to meet delivery expectationsProactively identify service improvements and escalate issues effectivelyBalance customer needs with business goals to get the best resultStay up to date with systems, processes, and product knowledgeChampion Blackwoods' values in every interactionWhat You'll BringMinimum 2 years of customer service experienceStrong communication and problem-solving skillsA proactive, resilient, and team-oriented mindsetMotivation to deliver exceptional service outcomesExperience in telephony and product knowledge (desirable)What's in it for you
At Blackwoods, we're bold, open, and customer-first.
We value integrity, accountability, and teamwork.
You'll be part of a supportive environment where your contributions matter and your growth is encouraged.
Defined pathway of development and upskilling for your futureBe part of a supportive and collaborative teamDiscounts to Wesfarmers retailers (Bunnings, Kmart, Officeworks, OnePass)Make a real impact on customer experience and operational efficiencyEnjoy flexibility in your work location and a role that offers variety and growthLong term incentives through the Wesfarmers Share PlanSubsidised parking options at officeNext StepsIf you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

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