Customer Success Manager

Overview
Join Seequent as a Customer Success Manager in Perth, Western Australia.
Seequent helps organisations to understand the underground, giving the confidence to make better decisions faster.
We build world-leading technology at the forefront of Earth sciences, transforming how customers work to develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce environmental impact.
We operate in 145+ countries with headquarters in New Zealand.
In this role, you will work with leading consulting, construction, and engineering firms and contractors across APAC to help them find solutions that characterise and reduce ground risk.
You will build strategic relationships that align Seequent's subsurface solutions with each organisation's broader goals, proactively engaging to ensure measurable value from contracted products and services, driving adoption, satisfaction, and long-term retention.
Responsibilities
Drive growth of the Seequent portfolio within existing enterprise accounts by understanding customer business needs and delivering tailored solutions that help them succeed.
Plan and execute strategic account plans, advocate for Seequent solutions during business reviews, and collaborate with Bentley colleagues to deliver end-to-end infrastructure software solutions.
Lead the successful rollout of Seequent solutions, including onboarding, training, and knowledge transfer activities using digital assets, support portals, and structured engagement workflows.
Maintain high levels of communication with customers, analysing usage trends and sentiment to identify opportunities for deeper engagement and improved outcomes.
Identify and nurture customer advocates for testimonials, case studies, and other success-sharing initiatives.
Collaborate closely with Seequent and Bentley teams to uncover and close new opportunities for product consumption across departments and regions.
Coordinate internal resources to support customer needs, ensuring timely and effective delivery of services and solutions.
Demonstrate strong proficiency in Seequent's core solutions and workflows, enabling you to guide customers through technical challenges and strategic implementations.
Contribute positively to regional user growth and revenue targets through proactive engagement and strategic account development.
Expand account footprint by identifying new users, teams, and departments that can benefit from Seequent's subsurface solutions.
Qualifications
Educated to degree level, preferred but not essential.
Experience within the Civil or Environment businesses will be well regarded.
5+ years in a Technical, Pre-Sales or Account Management, or similar role.
Experience working with geotechnical solutions is a bonus.
Experience working with and managing stakeholders and customers in a technology environment.
Sales platform experience preferred.
Experience working with complex technology customers.
A high level of accuracy and attention to detail is required.
Excellent communication and interpersonal skills across digital channels and face-to-face on occasion.
Flexible approach, able to operate effectively with uncertainty and change.
Driven, self-motivated, enthusiastic and with a "can do" attitude.
Highly organized, collaborative and detail oriented.
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals.
Empathetic, positive attitude with a desire to help customers reach their goals.
Equity, Diversity, and Inclusion
Our Commitment to Equity, Diversity, and Inclusion: At Seequent, we champion the uniqueness of each individual.
Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are.
If you require accommodation during our recruitment process, please let our Talent Acquisition team know.
We are here to ensure a fair opportunity for all.
We encourage individuals of all backgrounds and abilities to apply.
Benefits
Benefits of being a Seequenteer include the opportunity to work with a global team, a collaborative culture, and great benefits; these benefits are unique to each location.
Please ask your Talent Acquisition Specialist for details.
How to Apply
If this sounds like the role for you, apply today with a covering letter and CV.
For more information about Seequent, please visit Seequent.com.
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