Service Delivery Consultant

1 week ago

Brisbane, Queensland, Australia Fujifilm Full time

Exciting opportunity to work for a global organisation
- Ongoing professional development and learning opportunities Permanent full-time role - Immediate start

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY**

We have an exciting permanent full-time opportunity for a **Service Delivery Consultant **to join our team in Brisbane, QLD.

Reporting to the Account Delivery Manager, your main responsibility will be to manage our existing client contract while growing relationships and exceeding clients expectations and increase satisfaction result.

**Key Responsibilities**:

- Operational performance by ensuring KPI/SLA's are managed, analysed and reviewed in all client sites
- Manage client contract including asset register, operational documents, continuous improvements ideas and customer reviews Position Description
- Deliver account strategy in alignment with the Service Delivery Model and report to the company/Client(s) management monthly
- Effective use of systems, processes and procedure through:

- Root cause analysis of complaints with a view to reducing trends
- Management of customer feedback in a timely manner, following escalation processes where appropriate
- Utilise Managed Print Services reporting, review resourcing and schedules on a quarterly basis whilst maintaining KPIs Manage P&L to achieve operational target in revenue, cost and Gross profit

**Skills & Qualifications**
- Intermediate Microsoft Office skills including expertise in Microsoft Excel
- Ability to build strong internal and external networks and engage with cross functional stakeholders
- Ownership and accountability of end-to-end customer interactions
- Ability to perform a face-to-face customer presentation
- Ability to demonstrate strong analytical and diagnostic skills Communicate clearly and confidently with internal and external stakeholders

**BENEFITS**:

- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our "Gold Pass" rewards platform.
- Income Protection and Life Insurance. Salary Packaging & Novated Leasing available.

**OUR COMMITMENT
**Diversity & Inclusion
Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

  • Pega Consultant

    1 week ago

    Brisbane, Queensland, Australia Delivery Centric Technologies Full time

    **Role: Pega Consultant****Location: Brisbane, Australia****Client: TechM**- **About Delivery Centric**:_- Delivery Centric is a customer focused, technology solutions provider for the APAC region. With a reputation for being a reliable, flexible and scalable partner. This is because we take great pride in delivering high quality outcomes at a competitive...

  • Delivery Person

    1 week ago

    Brisbane, Queensland, Australia Delivery Bwe Full time

    Deliver packages to customers in a timely and efficient manner.- Provide exceptional customer service.- Load and unload packages from the delivery vehicle.- Inspect and maintain the delivery vehicle to ensure it is in good working condition.- Adhere to all traffic laws and regulations.- Ensure that all packages are delivered safely and accurately.-...

  • Delivery Driver

    2 weeks ago

    Brisbane, Queensland, Australia Ontime Delivery Solutions Full time $104,000 - $130,878 per year

    "Join the Ontime Team, we do more for our Contractors"Do you own a 4-6T Pantech Truck + Full Tail lift? We'd love to hear from you Call Mel on to enquire.About the Role:While you'll occasionally assist with home deliveries and basic installations, the main focus of this role is handling regular stock and equipment transfers between our stores — helping...

  • Service Delivery Expert

    4 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $120,000 - $170,000

    Are you a visionary leader looking to drive success in service delivery?As Service Delivery Lead, you will be accountable for managing the Service Excellence Team.The team includes Service Delivery Managers and Technical Consultants who are passionate about delivering high-quality products and services.Key responsibilities include:

  • Service Delivery

    1 day ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Take hold of a monster opportunity and join our Member Business Enablement & Resolutions team as a Service Delivery Change Specialist. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud...

  • Service Delivery Leader

    6 days ago

    Brisbane, Queensland, Australia beBeeProjectManagement Full time $115,000 - $155,000

    Job SummaryWe are seeking a skilled Service Delivery Leader to drive integration of statewide initiatives, co-design of services, and delivery of education, training, and governance frameworks in Child Protection Services.About the RoleThe successful candidate will lead service development and project management for child protection. They will also co-design...

  • Clinical Service Delivery Specialist

    1 week ago

    Brisbane, Queensland, Australia beBeeconsultant Full time $100,000 - $125,000

    Technical Consultant Role SummaryAs a Technical Consultant, you will play a pivotal role in the delivery of effective clinical services to hospital patients.

  • Planning Consultant

    7 days ago

    Brisbane, Queensland, Australia Service Stream Full time

    Primary LocationBrisbane - KingsgateJob Description SummaryAn exciting opportunity has arisen for a Planning Consultant to join ServiceStream in our Brisbane office.About the RoleServiceStream's Telecommunications division are currently seeking a Planning Consultant to join our growing company. You will be responsible for feasibility studies and obtaining...

  • Service Delivery Expert

    1 week ago

    Brisbane, Queensland, Australia beBeeStrategic Full time $93,000 - $110,000

    About Corporate Enterprise SolutionsWe are seeking an individual who can orchestrate and manage services to deliver exceptional customer experiences within a complex environment.Key responsibilities include:Bolstering our customer service team through regular engagement and proactive communication.Providing expert advice on payroll and establishment...

  • Service Delivery Specialist

    5 days ago

    Brisbane, Queensland, Australia beBeeOperations Full time $136,940 - $173,652

    Job OverviewThis role is responsible for ensuring that service delivery meets agreed-upon service levels in a customer-centric ICT environment.Develop effective communication skills to negotiate, advise, and influence others, working collaboratively to make informed decisions.Identify issues and risks, and communicate them to relevant personnel.Apply project...