Meetings & Events Executive (Rc)

Job Brief:
Pro-invest Group is a global asset management and investment firm specialising in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world's most recognised hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.

Kimpton Hotels & Restaurants is all about heartfelt human connections. We are industry pioneers - having trailblazer the boutique concept in the USA in the 1980's. Our mission is to be the world's most loved boutique hotel and restaurant company, and we know that achieving that starts with our employees. People who join the Kimpton family are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities. Our unscripted approach to luxury boutique hospitality and providing unique, personal experiences is the hallmark of our brand, and our colleagues are passionate, entrepreneurial individuals that bring this culture to life. Trust us - you're going to love it at Kimpton as much as our guests do. Working at Kimpton is not just about working. And it's certainly not like working at other places. We
value personality, individuality, creativity, doing right, continually improving, focus and passion.

**Responsibilities**:

- Under the general direction of the Director of Sales & Marketing and Business Development Director you will be ensure all client meetings and events run smoothly. Acting as both brand ambassador and trusted partner - you'll connect internal teams to deliver a seamless experience for planners, hosts and meeting attendees, providing coordination and execution in order to meet and exceed revenue and profit targets.
- A good communicator, you will be responsible for working between departments in the best interest of the commercial success of the hotel, with a can-do attitude, exemplary customer service outlook and a growth mindset.

**FINANCIAL RETURNS**
- Support the team in achieving budgeted revenue targets / incremental revenues and team sales goals, to maximise the profitability of the hotel while maintaining customer satisfaction.
- Qualify new prospect Conference and Social Events leads and support in preparation of rate agreements.
- Assist the team in preparation of group contracts where appropriate ensuring terms and conditions, pricing and yield management are applied with reference to the various sales tools.
- Responsible for preparation of group / wedding / social Banquet Event Orders and Resumes.
- Assist the team in preparation of group / wedding / social proforma invoices and final invoices.
- Work alongside BDD to Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.
- Communicate with Finance department effectively and manage all purchase orders.
- Complete all administrative tasks and special projects accurately and in a timely manner.
- Compete all floorplans for Services team to assist in client requirements.
- Lead & manage all in-house events and group rooming lists alongside Reservations department.

**PEOPLE**
- Manage all interdepartmental communications including but not limited to Distributions of BEO's, Resume's, and Feedback.
- Assist Marketing Department in special projects such as brand partnerships/activations as well as Food & Beverage Promotions.
- Actively participate in all training sessions and ensure that any pre and post course work is completed by the due date.
- Promote teamwork and quality service through daily communication and coordination with other departments as well as with stakeholders across IHG
- Support of new team members within the team by assisting with their on-boarding programme.
- Working closely with the team to ensure office is maintained in tidy and orderly manner.
- Have a clear and up to date understanding of the hotel product including facilities, packages and loyalty programs.
- Embrace the IHG Vision, Winning Ways, Purpose, Brands, and overarching IHG Way of Sales and ways of working.
- Ensure active management of individual GAPS and personal development plan

**GUEST EXPERIENCE**
- Manage the customer journey from the point of enquiry and update relevant systems, in accordance with Standard Operating Procedures and the hotel's Sales and Marketing strategy.
- Support the team with site inspections, client entertainment, familiarisation, client signage, menu preparation and other events that form part of the sales and marketing plan requirements which includes but not restricted to checking guestrooms, function rooms and/or food & beverage outlets prior to site inspection and conducting site inspections where appropriate.
- Responsible for sales & planning of elopements and 'micro weddings', social bookings and MICE groups up to 50 pax as directed by BDD.
- Responsible for shortlead catering only busin