Digital Producer

2 weeks ago

Melbourne, Victoria, Australia Eql Full time

**Digital Producer**

We are seeking a Digital Producer to work between our retail partners and our Growth and Retailer Experience teams to make sure that new retailers are able to get up and running with EQL in the shortest possible time-frame. You will own some critical processes, and you'll make us stronger by documenting and streamlining them, enabling us to serve more retailers more efficiently, and generating more momentum and mutual understanding in our relationships. You'll also work closely with our product teams as we automate and build tools for retailers to serve themselves.

If you're a proactive and organised process nerd who's constantly looking for ways to remove friction, using whatever method is right for the situation, and you're excited by the idea of working in a growing startup, please talk to us

This role has the potential to evolve into a Customer Success or Product Management role for the right person - we strongly encourage people with career-switching ambitions to apply.
- Coordinate projects end to end by ensuring all activities and outcomes are are documented, tracked and met according to agreed project timelines
- Deeply understand and document the steps required to successfully onboard or expand a retail partner
- Manage the onboarding and expansion process for each of our retailers, ensuring that timelines are understood, deadlines are met, and communication flows clearly and honestly between internal and external stakeholders.
- Identify and mitigate project risks calmly and with empathy
- Maintain relevant documentation
- Actively seek and recommend process improvements
- Work with Product to identify the highest-value opportunities for product improvement

**Experience**
- Minimum of 2 years of technical project management or producer experience in a digital agency or software company - we have a strong preference for experience in a software environment.
- Excellent understanding of project management methodologies and processes including Agile.
- Good planning and problem solving skills with product management and engineering teams
- Excellent written and verbal communication skills with an eye for detail
- Ability to work independently and take ownership of project deliverables and timelines
- Outcome focus
- Excellent client management and relationship-building skills
- Great teamwork, organisation and collaboration skills
- Demonstrated proactive and positive attitude

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