Parts Manager- Knoxfield

2 weeks ago

Melbourne, Victoria, Australia Brandt Full time

**Are you looking for the next step in your career?**

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivaled support. With dealerships across Canada, New Zealand and Australia, Brandt is a global team with one shared purpose. Its mission is focused on enabling customer success by providing practical and reliable equipment solutions and support. Customers count on Brandt to keep them moving forward, with remarkable customer service and industry-leading brands; John Deere, Peterbilt, Clark, Sellick, and Doosan.

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success. Join our growing team and build your career with Brandt.

Our Knoxfield branch is looking for an exceptional individual to join our parts department as a Parts Supervisor for our John Deere line up for agriculture equipment.

**What does the role look like?**
- As a member of the Branch leadership team, helps translate Division priorities into Branch and Parts Department objectives
- Balances Brandt's aspiration of high customer satisfaction (thereby retaining customers) with the cost implications associated with inventory management by:

- Implementing and executing Brandt's Parts processes and procedures
- Developing and implementing Branch specific processes to help improve customer satisfaction and Branch profitability (typically related to the Parts Department but may also help integrate across departments)
- Ensuring employees are thoroughly knowledgeable of, and adhering to, Parts processes and procedures; resulting in high customer satisfaction, and appropriate inventory carrying costs and margins
- Monitoring customer satisfaction to identify reoccurring issues and collaborating with employees and fellow managers to resolve systemic issues
- Managing work flow and Parts department costs, particularly labour costs by ensuring, appropriate levels of staffing, high productivity of technicians through adequate training and effective use of their time

**What are we looking for?**
- Someone who has a strong focus on customer satisfaction
- Experience in a fast paced and busy shop

**What's in it for you?**
- An exceptional compensation package, including a great incentive program
- Opportunities for growth in your career as the Brandt organization expands

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