Customer Service Representative

7 days ago

Melbourne, Victoria, Australia Agl Energy Full time

As the needs of our customers change, so do we.

At AGL, we believe progress is powered by our people.

If you're set on making real change for tomorrow, we have the scale, resources and ambition to get it started today.

Now's an extraordinary time to work with us. We're taking the lead on renewables and expanding our products to make them more sustainable, affordable and useful for all Australians.

That's what we call progress. To achieve it, we're bringing together people with unique stories, perspectives, backgrounds and talent - and we need yours too

About the Role
- 2 x permanent Customer Service Representative roles - genuine career development opportunities
- Outbound sales leads
- Melbourne based - hybrid work arrangement - (3 office days, 2 WFH)

AGL is currently implementing new products and offers to residential customers in Australia, including 'behind the meter' initiatives.

We have 2 permanent opportunities for Customer centric, motivated individuals to join our high performing national Sales team.

In providing exceptional customer service, this role also ensures the upmost compliance and adherence to regulatory requirements for the benefit of the consumer

For the right person, this is truly an opportunity where we will support you to get to the next stage of your career.

What you'll be doing: (Main key responsibilities)
- Ability to qualify potential customers
- Battery Solar Virtual Power Plant.
- Uncover the needs and wants of customers in regard to Renewable Energy.
- Educate customers on the benefits of solar, battery and VPP
- Support the Energy Management Go to Market strategy, implementing test and learn campaigns, providing VOC feedback, reporting and insights into activities.

About You

What you'll bring to the table:

- Customer service, sales or account management experience
- Positive attitude, strong negotiation skills and a willingness to learn
- Ability to provide excellent customer service and build rapport with our customers
- Excellent communication skills (both verbal and written)
- Ability to work with multiple systems concurrently, proficiency in core Microsoft products
- Are available to work on a rotational roster between Monday to Friday 8am - 6pm

Please note - unsolicited resumes from agencies will not be accepted by AGL.

Inclusion at AGL

AGL has a commitment to maintain a diverse workforce, and welcomes the opportunity for applicants to share their lived experiences. We also recognise that some applicants may not wish to disclose, and we respect their decision. To learn more about reasonable adjustments that can be offered throughout the recruitment process, please visit:
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