Ecommerce Specialist

Our Marketing team has a brilliant opportunity for aneCommerce Specialist to join the team.
This position will be responsible for the visual merchandising of our product range on our websites whilst improving navigation and discoverability of products we sell.Reporting to our Head of Marketing Content & Merchandising, this role partners closely with our Purchasing team, and you will develop a deep understanding of our product categories through market research and analysing data to create the optimal shopping experience for our customers.If you're customer centric with a sound understanding of optimising customer shopping journeys and experiences, this is a perfect role to enhance your career with an industry leading Marketing team and pure-play eCommerce pioneer
Please note, this role is known internally as an Online Merchandising Specialist In this role you'll be responsible for:Managing online visual merchandising in line with brand guidelines for the Kogan.com website and its subsidiary websites (Kogan.com, Dick Smith & Matt Blatt) including digital marketing campaignsBuilding knowledge of categories, and how customers shop the categories, through extensive online research, close collaboration with the Purchasing team, and deep dive into Google Analytics and other web dataResearching product specification requirements in all categories to set the standards of product information to source from suppliersWorking closely with the Purchasing team to implement product merchandising best practices and quality control processesPerforming ongoing maintenance and updates on site, including navigation, search optimisation, category and product page updates, to keep the content fresh, engaging and in line with the promotional plan and seasonal trendsConducting customer and competitor research to build a deep understanding and best in class category merchandisingAnalysing visitor browsing, purchasing behaviour, and customer journeys across multiple channels, devices, and touchpoints, to ensure our visual communication places the customer front of mindSupporting data analysis to drive business and inform product strategies, including regular reporting and researchPartnering with Purchasing, Marketing, and Engineering teams to support website improvement initiativesContinually looking for opportunities to improve website content, functions, existing processes, and partner with the broader business to achieve thisTo be successful in this role, you should be:University Degree qualified in a relevant field (Marketing, Communications or similar)Experienced in, or have been exposed to, Online Merchandising, Digital Marketing, Website Layouts, Category Management or CX functions; preferably in a Retail or eCommerce environmentPassionate about understanding consumer behaviour and improving customer experienceHighly analytical and ready to delve into data - you'll be working in the detail and making recommendations on what you find
Experience with web analytics tools (e.g. Google Analytics) is preferredExceptional multitasking abilities – you'll be managing a high volume of tasks simultaneously without missing a beatA whiz with Microsoft Excel (we're talking VLOOKUP and pivot tables, not SUM and AVERAGE - and we will test your capabilities)Inquisitive and ready to be challenged - we're not afraid of putting in hard work to deliver a superior product
Why Kogan.com?
Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce futureYour role has a lot of ownership, autonomy and little red tapeYou'll be empowered to achieve positive outcomes and your work will have a real impactYou'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in AustraliaBe an Intrepreneur, playing a hands on role in shaping our strategy at our HQA range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more
To applyExpress your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.Hot tip, generic Cover Letters won't cut it here
Stand out with an application that shows a deep knowledge of theKogan.combusiness and how we operate, to allow yours to be looked upon more favourably.Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers
As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it
About UsWe'reKogan.com, Pioneers of eCommerce in Australia.AtKogan.comwe offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count.
You get to solve really important challenges to drive eCommerce's future, and get to do it with a great team culture and benefits
JoinKogan.comto master your craft, do your best work, make a real difference and work with the best.
AtKogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.Heads up
Kogan.com is a fast-paced business - our vacancy close dates are subject to change.
We will assess applications as they are received, so don't wait to apply
All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights
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