Customer Service Specialist

**Permanent full-time role available at our 360 Bourke St branch**:

- **Be a part of a culture that cares for our customers, our community, and YOU**:

- **Support our customers in the moments that matter most**:

- **Get things happening for our customers - and your career**:

- **Bring your high-performer energy to a fast-paced environment where every day is an opportunity to excel**

As Melbourne's local bank, our team at Bank of Melbourne works to find the way forward. We want to see your ambition - modest, medium or sky-high - become a reality. We do this through our dedication to customer service, by being small enough to get to know you so we can plan together. **We have a superb opportunity for a Customer Service Specialist to join us at our 360 Bourke St branch in the heart of Melbourne's CBD**

As a **Customer Service Specialist**with Bank of Melbourne, you will be at the heart of our mission to help customers make the most of their money This is a sales-based customer service role which will see you engage with customers both in-branch and over the phone, connecting them with the most suitable banking products to fulfil their current and future financial needs. You will drive sales through referrals to our specialists in home loans and business banking as well as generating new leads across various Banking products.

**What will I need to succeed?**
- **Chinese-language**capability is highly advantageous
- Banking experience is ideal, but not essential - your **high-performer energy**and unique ability to gauge and nurture **strong customer relationships**will be key to driving your success in this role
- Superior **communication**skills and experience in a **customer-facing**/ **sales**environment
- **Resilience**, **tenacity**, and an ability to **flex**- no two days and no two customers are ever the same
- A proven ability to meet and **exceed performance KPIs**with an uncompromising commitment to delivering an **exceptional customer service**:

- Comfortable when working with **numbers**and adept at navigating **multiple systems**

No banking experience? No problem. At Bank of Melbourne, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive and advance your career with us

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, you'll keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What is it like to work here?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY**or **APPLY NOW**button.

**Do you need reasonable adjustments during the recruitment process?