Project Coordinator

Customer Service Coordinator
Join the most recognised and respected residential home builder in Tasmania
Support our customers during the pre-construction of their new home build journey
Located in Hobart or Launceston | Travel required to either office
For over 30 years, we have been Tasmania's leading new home builder.
Today, Wilson Homes continues to lead and drive innovation and quality in the industry, seeking opportunities to enhance our capacity to serve our customers and support our staff.
Our culture emphasizes safety, innovation, and quality.
We are proud members of the NEX Building Group, a diverse organization with over 1300 passionate employees dedicated to building beautiful homes for Australians.
Established in 1987, we continue to evolve through organic growth and acquisitions, positioning us for future expansion.
Our vision is to be Australia's leading home building group.
Building new homes and better futures for Australians is a true honor and rewarding.
We offer various benefits to our employees:
Discount on building a home with any of our brands (after qualifying period)
Income protection insurance – 100% funded by NEX, covering up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – apply for up to 2 extra weeks of leave annually
Paid parental leave – 12 weeks for primary carers and 4 weeks for secondary carers (industry-leading benefit)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance, and more
AIA Vitality health and wellbeing program
Focus on diversity and inclusion, including Women in Construction Program and annual Building Inclusivity Awards
Employee assistance program supporting mental, financial, and physical wellbeing
Extensive online learning and professional development opportunities
NAWIC and HIA memberships
Attractive remuneration
And much more
About the role:
The Customer Service Coordinator reports to the Customer Service Manager and is part of the Operations team.
This rewarding role involves supporting a portfolio of customers throughout the pre-construction phase of building their new home to ensure a high-quality file is prepared for the construction team.
Key responsibilities include:
Manage a portfolio of customers from proposal acceptance to construction commencement
Set clear expectations with customers regarding the pre-construction process and timelines
Meet with customers face-to-face to present plans and conduct required meetings across Hobart and Launceston offices (travel may be required)
Establish rapport by contacting customers weekly to provide progress updates
Provide proactive solutions to facilitate the progression of files through pre-construction
Collaborate with other departments and external stakeholders to meet business objectives
Address customer concerns promptly and use dispute resolution techniques when necessary
Identify mutually beneficial outcomes for customers and the business
Ensure customers have a positive build journey
About you:
You will share our purpose and align with our core values: better together, be accountable, people matter, and think bigger.
Additionally, you will:
Be committed to delivering an exceptional customer experience
Have experience in a fast-paced, high-volume administrative role
Be capable of managing multiple clients and prioritizing tasks effectively under pressure
Possess strong communication and problem-solving skills
Ideally have knowledge of the residential construction industry or a passion for building design
Embrace a performance-driven culture valuing dedication, accountability, and continuous improvement
Interested?
Successful applicants will undergo employment screening, which may include a National Police Check and pre-employment medical, depending on role requirements.
Apply today
If you are eager to make a difference and want to join an innovative, inclusive organization committed to building better futures, click the APPLY button (you may be redirected to our careers portal, which is quick and simple to use).
Remember to submit your application once completed.
For more information about NEX Building Group, visit our website or follow us on LinkedIn.
Our Talent Acquisition Team and Hiring Leaders kindly ask no unsolicited resumes or approaches from recruitment agencies.
NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
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