Customer Success Manager

OverviewAssociate Customer Success Manager jobs in SydneyThis is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore about the Customer Support Specialist role at KlaviyoCustomer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.
We take the success of our customers incredibly seriously.
Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations.
We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.How you will make a difference:Develop an in-depth knowledge of the Klaviyo platformProvide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chatCommunicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologiesDiagnose software issues and resolve escalated customer complaints engage using established processesProvide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)Communicate thoughtfully and effectively with all Klaviyo customersDocument troubleshooting and problem resolution steps.Who You AreA thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.Passionate about creative problem solving for customers and end usersSelf-motivated, eager to learn and thrive in a collaborative environmentCapable of adapting quickly to changing prioritiesExperience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and SalesforceWeb works, networking, and software productsDNS, IPs and other networking conceptsAPIsEmail marketing platforms and E-Commerce platformsRequirementsFull authorisation to work in Australia without any restrictionsAbility to work a Saturday - Wednesday working week (working weekends)We use Covey as part of our hiring and / or promotional process.
For jobs or candidates in NYC, certain features may qualify it as an AEDT.
As part of the evaluation process we provide Covey with job requirements and candidate submitted applications.
We began using Covey Scout for Inbound on April 3, 2025.Please see the independent bias audit report covering our use of Covey hereBefore we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Klaviyo team will be there to support your growth.Customer Support (Superannuation) Specialist — eToroPosted 2 days agoThis is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU== eToro ==Role Seniority - mid level, juniorMore about the Customer Support (Superannuation) Specialist role at eToroCustomer Support (Superannuation) SpecialisteToro is the trading and investing platform that empowers users to invest, share and learn.
We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way.
We have created an investment platform that is built around collaboration and investor education.
On our platform, users can view other investors' portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge.
We have over 38 million registered users from 100 countries and our platform is available in 20 languages.
We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users.
You can find out more about eToro here.In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector.We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team
What will you be doing?
For a business that enables people to invest in their future, trust is everything.
This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.You will be joining a small team focused on delivering excellent customer experience at Spaceship.
Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first superPosted 2 days agoJob DescriptionThis is a Customer Service Representative - Patient Support role with Admission based in Sydney, NSW, AU== Admission ==Role Seniority - juniorMore about the Customer Service Representative - Patient Support role at AdmissionCustomer Service Representative - Patient Support Casual Position | 3-Month Contract | In-OfficeThe Role Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission.
This is a casual, inbound-focused role where you'll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.Key ResponsibilitiesHandle inbound patient calls regarding pre-admission queries and concernsGuide patients through preparation requirements and documentationMaintain accurate patient records in our healthcare systemCoordinate with clinical teams to ensure smooth patient transitionsProvide empathetic support while maintaining strict confidentialityWhat You\'ll NeedStrong communication skills and natural empathyAttention to detail and ability to multitaskComfortable with computer systems and learning new softwareUnderstanding of confidentiality requirementsWhat We OfferCompetitive casual hourly rateComprehensive training and ongoing supportOpportunity to make a real difference in patient careContract Details 3-month initial contract with potential for extension.
In-office position.Before we jump into the responsibilities of the role.
No matter what you come in knowing, you'll be learning new things all the time and the Admission team will be there to support your growth.Account Manager, Customer Success2010 Surry Hills, New South Wales StreemPosted 2 days agoJob DescriptionThis is aBe The First To KnowAbout the latest Associate customer success manager Jobs in Sydney
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