Customer Service/Administrative Assistant

1 week ago

Sydney, New South Wales, Australia People Intelligence Full time

You will be working for a well-established homewares wholesaler with offices in Alexandria. The company sells a wide range of products to consumers via their online sales platform as well as companies via their national sales team who go out to meet their corporate clients. They also maintain a well-stocked showroom for clients who wish to see the products pre-sale.

As a member of the small Customer Service & Administration Team, you will have a responsibility to provide exemplary customer service to fulfil the needs of the corporate customer base.

With the underlying understanding that the absolute priority of this position is to ensure that incoming phone calls are answered in a timely manner, you will be delegated speciality functions within your role and have overall responsibility in these areas. To ensure non-disruption of business, you will also be cross-trained in other specialities to cover for your team members if required.

**The role**:

- Provide exceptional customer service by meeting customers on the showroom floor if required
- Promote products when appropriate, taking every opportunity to maximise sales
- Manage and maintain the CRM and product databases
- Maintain Supplier and Agent relationships, manage activities and priorities
- Process invoices and provide dispatch assistance to the warehouse team
- Follow-up with customers for the collection of their orders and backorders
- Manage website registrations
- Process the entry of all backorders
- Filing
- Assist with general administrative & operational efficiencies of the Head Office, showrooms and warehouse
- Other Ad Hoc duties as required

**To be successful in this role, you will require the following essential criteria**:

- High levels of customer service with a customer-centric attitude at all times
- At least 2 years' experience in a similar role ideally gained in retail, wholesale or logistics & supply chain industries
- Knowledge of lighting products will be highly regarded
- First-class communication skills both written and verbal
- Multi-skill 'Can-Do' attitude
- Superior organisational and highly developed administration skills
- High attention to detail with the ability to prioritise a busy workload
- IT tech savvy with advanced skills in MS Excel
- Self-motivated with high levels of initiative
- Ensure confidentiality of customer information at all times
- Team player

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