Customer Success Manager

1 week ago

Sydney, New South Wales, Australia Fujifilm Full time

**THE OPPORTUNITY**

Due to an internal promotion, we are looking for a Customer Success Manager to join our Graphic Communications (GC) team in Macquarie Park.

Reporting to the National Sales Manager - Direct, your key focus will be to deliver a high-quality customer experience, from the initial client contact through to onboarding, and ongoing account management.

In your new role, you will be the primary point of contact for customers on a day-to-day basis with queries about products, services, orders and implementation, taking the lead on managing any changes within the account.

**Key Responsibilities**:

- Work closely with the GC Specialist team to identify opportunities, review account health and fulfil the sales cycle
- Collaborate with internal Commercial, Legal, Sales Operations, Billing, and Pre/Post Sales Teams to support the GC Sales Specialists from inception to deployment
- Review account performance with the GC Specialist team through data and market insights to identify areas for improvement.
- Develop and implement strategies (including Sales Plans) to increase customer retention and engagement
- Manage account enquiries to ensure a Customer Happy Experience (CHX) is delivered

**Skills & Qualifications**
- Proven Inside Sales or Customer Success experience, preferably within a technology environment
- Strong CRM and MS Office skills, including MS Excel and Web Presentation tools
- Superior organisational and multitasking skills
- Great track record in managing customer expectations

**BENEFITS**:

- In house training and development and Generous Educational Assistance policy.
- Diverse Career Development opportunities.
- Employee Discounts through our "Gold Pass" rewards platform.
- Income Protection and Life Insurance.
- Salary Packaging & Novated Leasing available.

**OUR COMMITMENT**

**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy**

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU

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