Customer Support Officer

4 days ago

Wollongong, New South Wales, Australia Apg Workforce Full time

3 - Month Contract - Government Role
- $39.15 Per Hour + Super
- Wollongong Location + WFH

APG is currently seeking an experienced Customer Support Officer for a 3 Month contract within a Wollongong Government Sector.
- **$39.15 Per Hour + Super**:

- **3 Month Contract with high possibility of extension**:

- **Wollongong Location**:

- **_WFH 3 days per week_**

**Primary purpose of the role**:
The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology

solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.

**Key accountabilities**
- Live the NSW Public Sector and organisational values to achieve outstanding outcomes for the organisation and customers.
- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast-paced shared services environment.
- Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
- Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.
- Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one service line where required in order to meeting operational needs.
- Achieve the required shared services performance levels in terms of customer satisfaction, efficiency and effectiveness of services provided.
- Effectively use a range of computerised systems, technology and telephony solutions to undertake work tasks, triage, refer or escalate work tasks, enter data and maintain up to date records in order to facilitate work allocation, performance analysis and service improvement.
- Meet individual KPI's as assigned by the TSSM and work cooperatively within a team, helping to achieve team objectives by contributing to a team environment of knowledge and information sharing, continuous improvement, and skill and capability development
- Participate in regular quality assessments and in operational and performance discussions.

**Essential requirements**
- Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
- Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.
- Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.
- Experience using multiple computer-based systems and ability to learn new systems with ease.

If you have experience working within a similar role, please APPLY
**NOW

  • Ict Customer Support Officer

    4 days ago

    Wollongong, New South Wales, Australia Ashdown Consulting Full time

    $35 - $53 p/h + super- 4 month contract- Wollongong**ICT Customer Support Officer | 4 Months Contract | $59 p/h Incl. Super**- $35 - $53 p/h + super- 4 Month Contract- Wollongong**About the company**This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government...

  • Customer Service Officer

    5 days ago

    Wollongong, New South Wales, Australia Mercer Full time

    Mercer Coniston, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Service Officer role at MercerMercer Coniston, New South Wales, Australia1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at MercerWe are seeking a talented individual to join our Customer Service team at...

  • Business Support Assistant

    3 days ago

    Wollongong, New South Wales, Australia Elouera Home Support Full time

    **About Elouera Home Support**Elouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD.We are seeking a Business Support Assistant to join our dedicated small office team in...

  • Business Support Assistant

    4 days ago

    Wollongong, New South Wales, Australia Elouera Home Support Full time $38 - $41 per year

    About Elouera Home SupportElouera Home Support is a trusted provider of compassionate, person-centred in-home care, assisting individuals to maintain their independence, dignity, and well-being across South Coast NSW, North Coast NSW, Sydney, and South East QLD.We are seeking a Business Support Assistant to join our dedicated small office team in Wollongong,...

  • Customer Service Officer

    5 days ago

    Wollongong, New South Wales, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract- An excellent opportunity to join a growing company in a fast paced industry.- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    4 days ago

    Wollongong, New South Wales, Australia Supagas Pty Ltd Full time

    Maternity Leave Contract- An excellent opportunity to join a growing company in a fast paced industry.- Excellent Employee Reward Program**About the Company**Supagas is a fast-growing national company, a leading supplier of cylinder gases such as LPG, Industrial Gases, Hospitality Gases, Medical Gases and Helium. We are rapidly building a reputation for...

  • Customer Service Officer

    4 days ago

    Wollongong, New South Wales, Australia Sedgwick Part time

    By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.Newsweek Recognizes Sedgwick as...

  • Customer Service Officer

    2 weeks ago

    Wollongong, New South Wales, Australia Cleanaway Waste Management Full time

    Customer Service Officer – Fixed Term Full TimeLocation: Unanderra, NSW, AustraliaThe OpportunityReporting to the Customer Service Supervisor within our Commercial and Industrial arm, you will be the first point of contact for our valued customers and play a crucial role in engaging with the customers via phone and email to address inquiries, resolve...

  • Customer Service Officer

    3 days ago

    Wollongong, New South Wales, Australia Imb Bank Full time

    **Full time, Wollongong based with hybrid working available**:- ** Opportunity for growth and development with on the job training provid**ed**We have an exciting opportunity for an operations support champion**to join our dynamic IMB Solutions Services team in providing expert advice, quality service and back-office support to IMB members and internal...

  • Office Support Specialist

    7 days ago

    Wollongong, New South Wales, Australia beBeeAdministrative Full time $50,000 - $80,000

    At a leading educational institution, we foster a dynamic and supportive environment that empowers young women to thrive.Our VisionWe strive to provide high-quality learning experiences that promote freedom and love of learning, ensuring each student reaches their full potential.The OpportunityThis role involves providing administration and office support...