Veterinary Customer Care

6 days ago

Sydney, New South Wales, Australia Vetpartners Full time

Receptionist at a Vibrant Veterinary Clinic

Are you passionate about animals and dedicated to providing exceptional customer service? Do you thrive in a fast-paced environment where your organizational skills and friendly demeanour can make a difference in the lives of pet owners? If so, we have an exciting opportunity for you

At our esteemed veterinary clinic, we are seeking a highly motivated and compassionate part-time Receptionist to join our terrific team (Monday, Thursday, Friday). We pride ourselves on creating a friendly and supportive environment where every team member contributes to the joy and well-being of our patients, their owners, and our entire clinic community.

**Responsibilities**:

- Greet and welcome clients and their furry companions with warmth, empathy, and a genuine love for animals.
- Provide excellent customer service by answering phone calls, scheduling appointments, and addressing inquiries with accuracy and efficiency.
- Maintain the reception area, ensuring it is clean, organized, and welcoming to create a positive first impression for clients.
- Coordinate and manage the flow of clients and patients, ensuring that appointments and procedures are carried out smoothly and efficiently.
- Collaborate closely with our veterinarians and veterinary technicians to ensure seamless communication and coordination of patient care.
- Assist with administrative tasks, including record-keeping, invoicing, and managing client information in our computer system.
- Educate and guide clients on clinic policies, procedures, and preventive care practices, helping them make informed decisions for their beloved pets.

**Requirements**:

- Previous experience in a customer service or administrative role is preferred.
- Outstanding organizational skills with the ability to multitask and prioritize responsibilities effectively.
- Excellent communication skills, both verbal and written, to interact confidently and compassionately with clients, staff, and fellow team members.
- A true passion for animals and a desire to make a positive impact on the lives of pets and their owners.
- Proficiency in computer systems and the ability to quickly learn and navigate new software programs.
- A friendly and positive attitude, with the ability to work collaboratively as part of a team.

**Benefits**:

- Join a friendly and supportive team that is passionate about providing high-quality care to animals and their owners.
- Work in a state-of-the-art facility equipped with the latest technology and resources.
- Ongoing opportunities for professional development and training.
- Competitive salary and benefits package.
- Experience the joy and fulfillment that comes from making a difference in the lives of pets and their owners every day.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you would be an ideal fit for our clinic.

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