Website Producer

Posted: 22/01/2025

Closing Date: 05/02/2025

Job Type: Contract

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We're growing fast as more people choose to align their banking with their values. We're a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a fixed term full time position (12 Month) available for an enthusiastic and motivated individual to join the bank as a Website Producer in our Collingwood Head office.

The Website Producer will oversee the user experience, customer experience and development initiatives for Bank Australia's corporate website, which represents the single largest touchpoint for new and existing customers.

They will take ownership of creating the FY26 website roadmap, defining the future of our website experience and ensuring it best supports our customers. Collaborating with stakeholders across various divisions, they will develop strategies and execute impactful website design that is accurate, functional and consistently on brand. Additionally, they will provide essential support in search engine optimisation (SEO), analytics, reporting, and managing incoming work requests.

**Why join us**
- We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Support with the development and implementation of our digital strategy as it relates to the website and work to achieve the bank's performance KPIs
- Lead and manage the website team, ensuring all projects are on track and BAU activities are completed on time (this role includes leadership of one FTE, and supports a graduate 3-month rotation)
- Manage the bank's content management system (CMS) Webflow, demonstrating technical leadership and management of website development processes
- Collaborate with design and development agencies to prioritise, plan, test and implement the quarterly optimisation sprints
- Develop a comprehensive approach to web testing for both BAU and campaign activities, providing insights and learnings to the wider business and external agencies
- Ensure the website adheres to best-practice accessibility standards
- Manage and control the ongoing website budget, including support during the annual budgeting process
- Oversee the quarterly content-audit to ensure the website is up to date and compliant
- Collaborate with key stakeholders to align the product strategy roadmap with digital marketing strategies and activities throughout the year ensuring product-related content on the website is accurate, relevant and compliant.
- Monitor website analytics and provide strategic insights to optimise conversion and customer experience
- Using working knowledge of content and technical SEO practices; lead SEO optimisation activities alongside Senior Marketing Consultant - Digital
- Troubleshoot live service issues as needed in partnership with IT and Corporate affairs teams
- Provide training and support to peers and colleagues by sharing best practice
- Manage, mentor and support the development of the Marketing Consultant - Website. Support the management of the graduate placement during their digital marketing team rotation.
- Ensure your team has opportunities to learn from your expertise and nurture their development and technical advancement
- Support with the running of team and agency meetings
- Leverage Jira, Admation, Asana and Slack technologies to manage relationships and day-to-day tasks
- Provide relevant re