Service Advisor

2 weeks ago

Sydney, New South Wales, Australia Peter Warren Automotive Holdings Full time

**Peter Warren Mercedes-Benz** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

We are seeking a motivated and enthusiastic **Service Advisor** with great customer service experience to join our team at **Mercedes-Benz** Service Centre in **Warwick Farm**.

**About the role**:

- As the first point of contact you will take care of the customer's needs ensuring their vehicle is serviced in a timely manner
- Liaising with the workshop and parts departments
- Quote up repair jobs and liaise with customers
- Meeting and exceeding manufacturers CSI targets
- Ensuring the customers are given the best possible Customer Service experience

**Requirements**:

- Proven experience as a Service Advisor highly desired
- Excellent customer service with well-developed verbal and written communication skills
- Knowledge of ERA-Power DMS preferred but not essential
- Sound Automotive technical knowledge preferred but not essential
- Current Australian drivers licence
- High attention to detail and the ability to work in a team environment

**Benefits**:

- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed

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