Behaviour Administration Assistant Volunteers

2 weeks ago

Melbourne, Victoria, Australia The Lost Dogs Home Full time

Job Overview

**WORK TYPE**:

- Temporary

**LOCATION**:

- North Melbourne

**JOB TYPE**:

- Volunteers

**DATE POSTED**:

- 02 Jan 2025 AUS Eastern Daylight Time

**APPLICATIONS CLOSE**:
**The Role**

We have an exciting opportunity for volunteers looking for an administration based role where they can provide direct support to people who have newly adopted a dog from the shelter.

This interesting and varied role would include the following:

- Responding to adopters and members of the public that enquire about behaviour training services and provide information on available programs.
- Keep accurate and up-to-date records of interactions with adopters, bookings, and payments.
- Working closely with behaviour trainers to coordinate schedules and ensure adopters receive timely support.
- Sending relevant education materials, resources, and follow-up information to adopters as required.
- Ensuring the Behaviour Department's databases are kept current with information about clients and their pets.
- Helping to gather preliminary information for behaviour assessments by collecting information from surrendering owners.

We are looking for people who can commit to a 4 hour shift on a weekday from 10am - 2pm.

To be considered for this role, volunteers must be over 18 years of age and have the following skills and attributes:
**Essential**:

- Strong verbal and written communication skills to effectively interact with adopters, members of the public, and team members.
- Strong computer literacy skills, including use of Microsoft programs (word, excel, forms etc.)
- Ability to empathise with adopters and surrendering owners to handle potentially stressful or emotional situations with patience.
- A positive, mature, and pragmatic attitude
- Attention to detail and an ability to follow instructions (both written & verbal)
- Ability to work independently as well as part of a team
- Follow and work within the LDH policies and procedures

**Desirable**:

- An interest in animal behaviour and training (cats and dogs)
- Familiarity with using databases or customer relationship management systems.

All volunteers will receive a comprehensive induction and training in the role.

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