Team Leader

12 hours ago

Perth, Western Australia At Full time

Team Leader
Initial 12-month contract
Seeking leadership experience in a service desk environment
Based in Perth CBD
About the Role
Team Leader
Initial 12-month contract
Seeking leadership experience in a service desk environment
Based in Perth CBD
About the Role
We are seeking an experienced and motivated Infrastructure Team Lead to manage a high-performing team of infrastructure engineers, ensuring round-the-clock coverage for production incidents and requests.
Key Responsibilities
Lead a team providing 24/7 first-line response for production incidents and requests.
Oversee and coordinate the resolution of infrastructure outages and service failures with vendors/site support.
Manage and maintain internal and support knowledge bases.
Collaborate with stakeholders to ensure the domain strategy reflects current needs.
Promote a positive customer service culture within the team.
Provide mentoring, coaching, and development opportunities for team members.
Manage contractors working within your area of responsibility.
What You'll Bring
Strong commitment to workplace safety.
Proven leadership experience in a frontline team or service desk environment.
Knowledge of workstation and server-based technologies.
Experience with Cisco/networking technologies.
Good understanding of IT security practices.
Proficiency with network management systems.
Familiarity with ITIL principles and ServiceNow.
If you are interested and possess the right experience, please apply now via the link below.
Contact:Alson – - (Job reference: 267748)
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