Customer Service Officer

4 days ago

Wollongong, New South Wales, Australia Sedgwick Full time

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Customer Service Officer - Casual

We are seeking interest from resilient, empathetic and motivated people wanting to help the affected people and families in their time of need.

You will be responsible for delivering excellent experience to our customers and clients. You will work collaboratively with your Sedgwick colleagues and have the customer and client at the centre of everything you do whilst achieving timely outcomes.

**What are my accountabilities?**
- Coordinate triage efforts as calls are received
- Obtain and process key information relating to customer enquires
- Maintain high level of customer service with all internal and external stakeholders

**About you**:

- Self-motivated, driven and customer centric.
- Caring, empathetic and resilient
- Enjoy working within a fast-paced environment.
- Exceptional communication and organisational skills
- Basic Microsoft Office skills

Hours and shifts are flexible and will suit different working patterns such as school or university hours or weekend work. Sedgwick supports a hybrid working model and i nitial training days will be paid and will be facilitated in our metro Wollongong office.

Please note that as part of our recruitment process, we conduct work rights and police checks. Additionally, we use Hirevue to facilitate online interviews.

**_Caring Counts _**

It's at the heart of everything we do, and we show we care by living our five core values: Empathy, Accountability, Inclusion, Collaboration and Growth.

Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.

**_Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV _**

**_Why Sedgwick? _**

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for

Some of the **Benefits **of working with us are:

- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways

Sedgwick is an Equal Opportunity Employer.

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