Ombudsman - Research Officer And Office Manager

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

**About Us**

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 40 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

**The Department**

The SBS Ombudsman is an internal media ombudsman who independently investigates complaints about SBS content to assess compliance with SBS's Code of Practice.

**The Role**

Reporting into the Ombudsman, this role will see you:

- Working in a unique part-time role with exposure to a variety of content '" news and current affairs, television programs, audio, world movies, digital content - for the world's most multicultural broadcaster.
- Managing the functions of the SBS Ombudsman's office, supporting impartial investigations that ensure SBS maintains the highest standards of editorial independence and integrity
- Liaising with colleagues across SBS to ensure effective and efficient workflows, gather submissions, prepare research and reports, and nurture relationships with a range of internal and external stakeholders to ensure the smooth function of the SBS Code complaint system.

**About you**
- You'll have advanced stakeholder management skills so you can confidently and confidentially deal with people inside and outside SBS.
- You'll be a great communicator, with very strong English writing and proofreading skills and the ability to undertake research on regulatory matters and prepare engaging written reports, including data analysis and graphs.
- You'll also be an effective and efficient manager of internal workflows '" with excellent attention to detail and a passion for delivering the best experience for SBS audiences.
- You'll enjoy working in a small team, with interesting content and great flexibility.
- Your journalism, media or legal background will be helpful (but not essential), as will experience in media regulation and content classification.
- Feel like you meet most, but perhaps not all the criteria listed? Then, send through your detail as whilst we have specific requirements in mind we can look at how we can bridge the gaps_

**Some of the reasons to consider working with SBS**
- The people A genuine sense of feeling included (we truly celebrate and welcome difference) and being part of one of the most inclusive companies in Australia.
- The culture and the engagement of our workforce, we are proud to have an employee engagement score of 82% with low levels of employee turnover.
- A brand that is not only recognisable but trusted and established, we have been broadcasting for over 40 years.
- We offer a range of benefits from, health care checks, salary packaging, Employee Assistance Programme, flexible work arrangements and for our Sydney based employee's free gym membership.
- We also love to promote from within. We have allocated funds to do just that and help with training gaps when moving from role to role.

**Reasonable adjustments**

To find out more about reasonable adjustments with SBS, please view our video here.

Job description Ombudsman Office Manager